Supply Demand Planner - Service

Cork, County Cork, Ireland
Operations and Supply Chain


Weekly Hours: 39
Role Number:200372054
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. AppleCare is the service division in Apple where we provide the after sales service, repairs, warranty and support to our customers. Our mission is to innovate and execute world-class service supply chain that deliver the right part to the right time, at competitive cost to service our customers. AppleCare Service is looking for a highly analytical, motivated, self-driven individual with a strong planning background in high-mix-high-volume environment. You will own the supply, planning and overall performance of one or more product line for AppleCare. You will act as a focal point in communication and will execute product demand and supply plans to meet AppleCare’s overall goals

Key Qualifications

  • More than 3 years of experience in supply /demand planning, forecasting, inventory management, or supply chain management and knowledge of ERP planning solutions.
  • You must combine a working knowledge of world-class supply chain practices, strong analytical capabilities, strong leadership skills, and business savvy.
  • Effective in communication, influencing, and negotiation in a matrix organisation including one-on-one, small and large groups, and with peers and executives.
  • Ability to both think strategically and execute tactically, a persistent attention to details, and a high level of comfort in working with numbers.
  • Experience in dealing with cross-functional collaboration to achieve outstanding customers service in a complex and fast-paced environment.
  • Consistent track record in delivering on operational KPI’s while leading projects sand initiatives. Sense of priority and urgency to meet deadlines from different partners,
  • High proficiency in Excel and have ability to learn technical applications quickly.
  • Experience in Reporting tools such as Business Objects, Tableau or similar is a plus.


Responsible for AppleCare Supply planning for EMEIA region for one or more products or commodities. Coordinate weekly conference calls with AMR and Asia-Pacific teams to sync on supply-demand matching regionally and globally. Publish weekly factory forecast, ensure deltas and gaps are clearly communicated and bridged Run What if Simulations to optimise material/capacity constraints while minimising impact to customer satisfaction. Work closely with cross functional teams such as finished goods planning and factory operations teams to ensure sufficient capacities and materials to meet supply requirements. Optimise planning process, execute weekly new buy and repair plans to minimise future gaps and maximise inventory turns, maintain planning system master data and initiate Engineering Change request based on material life cycle. Responsible for key performance metrics such as backlog, fill rate, inventory turn, and vendor forecast accuracy. Analyse forecasted demand, inventory, develop weekly supply plans that meet customer demands. Results should meet AppleCare’s target of fill rate, while minimising total inventory cost Analyse and resolve product backlogs, fill rates on a daily basis. Identify problem areas, and drive appropriate functional groups to correct. Building allocation plans for constraint products, dealing effectively with both internal customer & supplier queries and working closely in collaboration with planning, forecasting , logistics and warehousing. Oversee key cross functional projects, communicate project timelines and impacts to the team, be the liaison between supply planning team, other cross functional teams and IT project managers.

Education & Experience

Bachelor’s degree or equivalent experience required.

Additional Requirements