RCC Payment Support Specialist - Dutch

Cork, County Cork, Ireland
Support and Service

Summary

Posted:
Weekly Hours: 39
Role Number:200386120
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with you. The RCC Payment Support Team is seeking a new Payment Support Specialist to join the team. The ideal candidate will have payment and SAP experience working in a fast-paced B2C e-commerce environment. The role of a Payment Specialist is to liaise and provide key support for Sales, Sales Support, Order Management on daily operational issues, resolution of customer queries and escalations in relation to all payment methods offered on the Apple Online Store. This involves daily interaction with our payment partners to ensure the accurate and timely processing of payments and refunds by credit/debit card, wire transfer, loan & lease and other various payment methods.

Key Qualifications

  • Full fluency in English and Dutch.
  • Strong communication skills, a team player, customer focused and an ability to maintain a professional attitude
  • Ability to work in an information sensitive environment
  • Team player and an ability to work in a changing, challenging environment
  • Excellent telephone manner, interpersonal and communication skills
  • Highly motivated and organised with the ability to manage tight deadlines
  • Ability to use discretion and work on own initiative
  • Very good accuracy and attention to detail
  • Knowledge of SAP is an advantage
  • MS Excel

Description

- Interaction with payment partners to ensure the accurate and timely processing of payments by credit card, debit card, bank transfer, loan and leasing - Processing of customer related queries concerning payments, refunds, VAT related changes, amending and re-printing invoices, raising credit/debit memos and reconciliation - Liaison and key support role for Sales, Sales Support, Finance on daily operational issues, customer concerns and resolutions - As this role depends on the volume of the business, flexibility around shifts and weekend working hours will be required

Education & Experience

Qualification in Business Information Systems (BIS), commerce, Digital humanities, Information Technology or a business related degree or equivalent relevant work experience

Additional Requirements

  • Fluency in additional European languages is a bonus