Product Quality Manager - iPad & Accessories
Austin, Texas, United States
Operations and Supply Chain
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Description
We are responsible for driving quality improvement actions on future products and manufacturing processes and developing plans to validate / verify new product quality at each development milestone.
-Identify and drive quality improvement opportunities in future products and manufacturing processes
Generate Product Quality Plan (PQP)
-Lead Process FMEAs on new technologies and manufacturing processes
-Lead technical Failure Analysis to support root cause analysis and issue resolution (FAE experience and background troubleshooting a variety of issues preferred)
-Monitor Outgoing Quality Control (OQC) and Customer Audit (CA) processes at OEM sites - Manage quality escalation issues as directed by the Product Quality Manager - Drive on-going product improvements with OEM partners
-Support AppleCare Service & Engineering on specific investigations - Conduct periodic reviews of Field/Factory Quality Data with OEM partners
-Prepare OK to Ship documentation impacting future product launch
-Attend new product development builds as required
-International Travel is required (up to 25%)
Minimum Qualifications
Key Qualifications
- 5+ years of experience in either manufacturing or the development of consumer electronics
- Quality methodology, Design of Experiments, statistical process control methods and theory
- Reliability methods and quality statistical sampling
- Data driven and results oriented approach to problem solving
- Clear and consistent communication, including executive level presentation skills
- Technical systems knowledge related to electronics and mechanical assembly
Preferred Qualifications
Education & Experience
BS or MS degree in Engineering, MBA a plus
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.