APAC Benefits Leader
Singapore, Singapore, Singapore
Corporate Functions
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. The members of the Benefits team are no different where our objectives are to design and operate the global benefit programs with a focus on employee experience, offer a long and exciting career with opportunities for you to perfect your existing skills, and also provide the chance to acquire new ones. Join Apple, and help us leave the world better than we found it.
Description
Employee experience is at the forefront of what we do on the Benefits team. In this role, you will need to lead the operations of all benefits programs in the defined region(s), You will also support design and implementation of benefit programs and manage a team of managers and specialists.
KEY RESPONSIBILITIES OF THE ROLE INCLUDE:
- Manage a team of 4 analysts
- Understand and aligning the needs of the business with stakeholders, market trends, and legal requirements
- Facilitate open dialogue across partners inside and outside of Apple to achieve outsized results
- Develop and coach the team for outstanding performance and career growth
SOME KEY RESPONSIBILITIES OF THE TEAM INCLUDE:
- Plan and supervise recurring events
- Define system requirements and perform system testing; create or update PeopleWeb content
- Develop messaging goals for communications, develop/review communications and training material, and deliver communications/trainings to employees, etc.
- Process enrollment, life event or dependent changes, and terminations
- Complete audit and compliance reports (e.g. statutory forms and reports, required annual forms, etc.)
- Perform annual SOX review and other compliance matters; monitor regulatory or compliance changes
- Special projects supporting business initiatives
- Manage transition from old to new plans including plan termination and ongoing administration
- Develop and deliver communications materials to acquired employees
- Oversee ongoing external vendor activities
- Monitor processes for purchase orders or goods receipts
- Monitor SLAs, PGs and employee escalations to measure vendor performance
- Review and approve large invoices and oversee payments to vendors
- Run and send data files and recurring reporting to vendors
- Conduct ongoing vendor meetings and RFPs for contract renewals (quarterly review meetings, executive meetings, etc)
- Ensure vendor integration with other plans and internal partners (Wellness, People team, etc)
- Oversee ad hoc employee-level escalation and error resolution
- Investigate employee-level escalations for root-cause concerns, seek counsel and provide resolution
- Work with internal or external partners (Legal, Payroll, Compensation, IT, Vendors, etc.) to fix any issues
- Track errors and prepare compliance filings if required
- Report out on employee escalations and monitor trends
Minimum Qualifications
- Bachelors Degree or equivalent experience or equivalent; with 10+ years of in-depth and/or breadth of expertise in benefit program operations and broad knowledge of benefit program design and implementation
Key Qualifications
Preferred Qualifications
- Outstanding interpersonal and communication skills, including influencing and ability to encourage innovation.
- Strong consultative skills and ability to develop strong relationships quickly — a well respected, trusted partner whom others want to work with
- Proven leadership skills as demonstrated through clear problem-solving skills, effective process evaluation, strong team and business relationship building, and delivery of high quality work.
- Global problem solver with a proven ability to learn on the fly and maintain composure in a fast-paced, ambiguous environment with fluid deadlines
- Strong team orientation and collaborative style. Flexible attitude and an ability to get involved in the details while maintaining a wider view
- Prioritise coaching, mentoring and advising to help team grow and develop in line with business and personal goals.