ACE Senior Regional Manager - Staffing Leader

Mexico City, Federal District, Mexico
Sales and Business Development


Posted: 6 Dec 2018
Role Number: 200015957
The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple’s Sales organization generates the revenue needed to fuel our Product ongoing development and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the ambassador of Apple to our largest customers. Imagine what you could do here. Are you ready to take this challenge? At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The Apple Customer Experience (ACE) Senior Regional Manager is an Apple commissioned employee who serves as the Apple business owner and ‘influencer’ across a number of carrier/retailer locations where sales consultants are deployed. The primary responsibility is to ensure key business targets are met across a territory. You will deliver results by developing and maintaining a group of performer sales consultants, fostering relationships with store management, and successfully executing any Apple driven initiatives. You will also drive and monitor the compliance of worldwide standards and provide clear and concise updates of sales, competition and regional events through weekly and monthly reports to Apple management.

Key Qualifications

  • Minimum 10 years of relevant retail experience ideally with a premium brand
  • Retail/Telco/Consumer/Service experience.
  • Extraordinary customer service skills.
  • Excellent communication skills (written and verbal).
  • Ability to prioritize and multitask.
  • Ability to lead and influence a group of individuals with whom you work.
  • Master at solution based selling & employee motivational techniques.
  • Validated self-starter with ambitious flair.
  • Strong problem solving abilities.
  • Strong organizational skills.
  • Demonstrated ability to deliver time sensitive projects.
  • Strong analytical skills to identify problems and propose cost effective solutions.
  • The highest standard of ethics and integrity.
  • Be fluent in English and Spanish (written and spoken).
  • Strong project management and relationship building skills.
  • Advanced Excel skills.


You will grow sales at the carrier and retail locations where sales staff are deployed. The position is a field level job and will require to be involved in store level activities, during peak store hours, including weekends, to drive the highest possible revenue targets. Working with the agency staff on selling Apple solutions to all prospective and current customers and make sure Apple merchandising policies are being upheld and met. You will also work to ensure that the highest levels of customer service, happiness, and integrity are being delivered on a continual basis. You will work with store management and develop strong, influential, collaborative business relationships to build revenue growth is on track to meet targets. You will provide leadership in mentoring agency sales managers to achieve sales objectives. RESPONSIBILITIES: Lead and motivate sales team and territory to meet corporate and team objectives. Monitor individual and team progress through goal setting and monitoring of measurable objectives. Provide continuous feedback and recognition for effort and achievement. Develop strategies, plans, and methods to deliver approaches for strategic relationships, selling to retail customers, roll out and communication of business policies & procedures, compensation plans, etc. Act as an ambassador of the Apple brand to retail/carrier staff and management, and keep them engaged and up to date on Apple’s latest and greatest products. Assure business opportunities within the store are optimized and that WW guidelines are followed. Provide regular business results and regular competitive trends tracking. Provide insightful feedback that will help to further develop and improve upon program performance. Monitor sales results and progress of region through weekly and monthly reports. Provide clear and concise updates of sales, competition and regional events through weekly and monthly reports. Provide feedback to local sales team, Channel Marketing Team and Country Managers re: pricing issues, advertising, promotions, etc. Build and maintain relationships to ensure effective communication channels within all areas and levels of the organization. Work cross-functionally and make the country objectives are met.

Education & Experience

- Bachelors required, MBA preferred

Additional Requirements

  • Leadership