Sales Consultant - Apple Solutions Consultant (ASC)
Mexico City, Federal District, Mexico
Sales and Business Development
The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple’s Sales organization generates the revenue needed to fuel our Product ongoing development and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the ambassador of Apple to our largest customers. Imagine what you could do here. Are you ready to take this challenge? At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The Apple Solutions Consultant is an Apple employee who serves as an Apple brand ambassador and influencer in a Reseller’s store. This role is to grow Apple product sales and add-on business in the point of sale. You will be accountable for sales performance by providing excellent customer service, giving face-to-face product demonstrations, and ensuring all Apple fixtures and merchandising elements are up to date and maintained according to Apple’s standards.
- Experience in retail or field sales.
- Eye for business.
- Extraordinary customer service skills.
- Adaptive and solution based approach to selling.
- Excellent communication skills (written and verbal).
- Strong presentation / group demo skills.
- Ability to translate “techno speak” into simple terms.
- Shown self-starter with ambitious flair.
You will have the following responsibilities to fulfill as they relate to three different audiences: CUSTOMER The most relevant role that the ASC serves is that of providing an excellent Apple Customer Experience. Responsibilities include: - Promoting Apple products and solutions by communicating the benefits and values of the products through product demonstrations. - Conducting 1:1 and 1:many (where applicable) product demonstrations using Worldwide developed demo scripts for mentorship. - Building a community of committed Apple customers who will come back to consult the ASC on future Apple purchases. APPLE SHOP / APPLE INLINE You will operate as a brand ambassador of the Apple Shop or Inline. As such, it is the ASC’s responsibility to maintain the quality and appearance of these Apple channels in order to give the customer and Reseller the best possible Apple experience according to Apple standards. Responsibilities include: - Ensuring all merchandising elements (including demo content, as well as all 2D and 3D elements) are updated and follow Apple Worldwide standards. - Providing daily care and maintaining tidiness according to worldwide guidelines, also submitting maintenance requests when needed through iForms/Xpedex (or equivalents). - Flag to his or her manager any maintenance issues with any Apple merchandizing execution in the store. APPLE CORPORATE/MANAGER The ASC is able to provide key insights on the Apple business in a single storefront, and identify business opportunities. Responsibilities include: - Managing performance results and inventory levels. - Monitoring regular competitive/trend tracking. - Providing insightful feedback that will help to further develop and improve upon Apple Shop performance.
Education & Experience
High School Diploma, college preferred.