Software Engineer - ServiceNow Engineering
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard but the job comes with more than a few perks. If fulfillment, inspiration, adventure and advancement are your kind of perks, we'd love to hear from you. Like to be around people who love technology? Like to be around technology that loves people? Apple offers a work environment unlike any other. There's the typical job. Punch in, push paper, punch out, repeat. Then there's a career at Apple. Where you're encouraged to defy routine. To explore the far reaches of the possible. To travel uncharted paths. And to be a part of something far bigger than yourself. Because around here, changing the world just comes with the job description.
Apple Information Systems and Technology is looking for a highly motivated ServiceNow Developer to build a world class support experience for employees. The developer is responsible for design, development and support of the on-prem ServiceNow application.
In this role, you will work directly with the process owners, project Implementation/development teams, ServiceNow product team, production support team and multiple Infrastructure teams. You will provide in-house expertise in the matters of technical implementation, end-to-end system landscape, and application integration. You will be responsible managing projects from inception to closure. This includes, but not limited to, planning, design, requirements gathering/clarification, managing team of developers, risk/mitigation, status reporting, communication, process and technical improvements. You will also be responsible for building a strong team of ServiceNow implementors for multiple ServiceNow modules.
Responsibilities include:
Design & Development:
Develop and implement custom workflows, business rules, and UI policies in the ServiceNow platform, focusing on IT Service Management (ITSM) or Human Resource Service Delivery (HRSD) modules, with focus on performance, scalability and future upgrades.
Configuration & Customization:
Configure and customize core applications like Incident, Problem, Change, and Knowledge Management (ITSM) or Case and Employee Service Center (HRSD) to meet business needs.
Integration Development:
Design and implement integrations between ServiceNow and other enterprise systems using REST APIs. Implement variety of authentication protocols for integrations - oauth, certificate based, SSO, custom tokens
User Support & Troubleshooting:
Collaborate with stakeholders to troubleshoot and resolve any issues in ServiceNow applications, ensuring optimal performance and user satisfaction.
Testing & Quality Assurance:
Perform unit and functional testing for all configurations and customizations. Ensure quality standards and best practices are maintained in all development efforts. Analyze logs to identify performance bottlenecks, ensuring that development is optimized for performance and scalability.
Continuous Improvement:
Collaborate with cross-functional teams to gather requirements and identify opportunities for process improvement and automation within the ITSM or HRSD modules.
Platform Upgrades & Maintenance:
Assist in ServiceNow platform upgrades, ensuring minimal disruption to services and compatibility with existing customizations.
Documentation:
Create and maintain comprehensive technical documentation for all configurations, workflows, integrations, and customizations.
Stakeholder Communication:
Work closely with business analysts, project managers, and other developers to ensure alignment on requirements and deliver high-quality solutions.
Best Practices Adherence:
Follow ServiceNow development best practices, including code reviews, version control, and testing methodologies, ensuring sustainable and scalable development.
- 6-10 years of experience building and supporting enterprise scale applications
- Strong expertise in JavaScript, HTML, CSS, and ServiceNow's Glide API. Familiarity with AngularJS or other frameworks used in ServiceNow's Service Portal.
- Configuration & Customization experience on various ITSM modules (Incident, Problem, Change, Service, Knowledge, Asset, etc…) or HRSD modules (Case management, HR service configurations, EDMS, Virtual Agent chat, etc)
- Hands-on experience integrating ServiceNow with other third-party systems using REST, SOAP, or ODBC.
- In-depth understanding of ITIL processes or HR service delivery processes, and how they align with ServiceNow functionalities.
- Ability to identify technical issues, troubleshoot problems, and recommend solutions, with a focus on continuous improvement and innovation.
- ServiceNow Application Developer certification is a plus
- Excellent verbal and written communication skills
- Excellent analytical and problem solving capabilities
- Good Collaboration skills and teamwork ethic
- Attention to details and commitment to quality
- Strong work ethic, self-motivated and well-organized
- Ability to perform under pressure and tight deadlines
- ServiceNow Certified Application Developer and ITIL v3 or v4 is a plus