Learning and Development Manager (Austin or NY)

Austin, Texas, United States
Software and Services

Summary

Posted:
Weekly Hours: 40
Role Number:200372269
At Apple, we work every day to create products and services that enrich people’s lives. Our Ad Platforms team is redefining the advertising model by developing highly effective, scalable advertising products that help content creators thrive while upholding Apple’s commitment to always respect user privacy. We help publishers and developers promote and monetize their work while also helping people around the world discover apps and media. Today, we are a global organization that powers ads in Apple News and Search Ads in the App Store. Our technology and services power advertising in Apple News and Search Ads in App Store. Our platforms are highly-performant, deployed at scale, and setting new standards for enabling effective advertising while protecting user privacy. Launched in 2016, Search Ads is an easy, efficient and fast-growing platform for app discovery. With over 65% of all app downloads resulting directly from a search in the App Store, Search Ads is quickly becoming the app promotion platform of choice for iOS developers. Apple is a place where extraordinary people gravitate in order to do their best work. Together we craft products and experiences people once couldn’t have imagined — and now can’t imagine living without! If you’re excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job! We are looking for a Learning Program Manager with experience in creating and implementing advertising product learning content. You will work with internal product experts, instructional designers and regional instructors to implement learning programs for retention and adoption. You’ll work under tight deadlines with minimal supervision in a fast-paced, dynamic environment where quality, creativity, and accountability are tradition.

Key Qualifications

  • 3-5 years sales/account management training experience in B2B, tech or other knowledge intensive field
  • Experience developing sales training curriculum for search, media, technically dense and/or data oriented products
  • Experience leading front of the room trainings as well as incorporating eLearning for product curriculum across sales and account management teams
  • Proficient in the underlying foundation of instructional design, adult learning, and using the A.D.D.I.E. model to project manage content creation - excellent project management skills a plus
  • Proven ability to juggle multiple projects simultaneously, capacity to adapt to changing priorities and cut through ambiguity
  • Active collaborator who engages with partners to make work better through an iterative approach
  • Demonstrate a high attention to detail and accuracy
  • Organized, methodical, and excellent communicator are crucial
  • Comfortable working closely with high-level executives and key partners
  • Experience in the mobile app space, search and/or performance marketing along with start-up experience is preferred

Description

- Work closely with learning & development and leadership to create and implement blended learning curriculum, including instructor led, eLearning and resources - Support new product launches with training plans to increase client adoption - Create product training content to drive improved sales performance within regional sales teams - Conduct training sessions to advance both technical and client engagement excellence - Work closely with product subject matter experts and champions to execute consistent and highly-effective resources - Manage and facilitate onboarding training for regional new hires - Integrate scorecard system and staff rotation program to assess training material quality and delivery effectiveness - Maintain strategic dashboards and reports in project management system to highlight key insights in your area of responsibility - Drive multiple projects at once to ensure continuity of work during content reviews - Challenge learner understanding through meaningful activities and assessments to achieve learning outcomes - Work with instructional designers to apply Apple standards to produce training deliverables in a friendly and elegant style that reflects the Apple brand - Coordinate with localization team to ensure regional content is translated and localized in a timely and accurate manner

Education & Experience

BA/BS and/or related certification

Additional Requirements