Carrier Engineering Account Manager

Tokyo, Tokyo-to, Japan


Weekly Hours: 37.5
Role Number:200517402
The people here at Apple don’t just build products — they build the kind of wonder that has revolutionized entire industries! It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. The Carrier Engineering Account Manager is responsible for Carrier technical management and certification of Apple’s cellular devices with telecommunication carriers in Japan and other selected countries.

Key Qualifications

  • 8 years of telecommunication industry experience, preferably in Japan
  • 5 years of program/project management experience
  • Proactive and able to be firm with carriers/vendors
  • Ability to work in cross functional teams and manage customer interfaces
  • Solid planning and communication skills
  • Experience with cellular standards, especially 3GPP/ETSI standards, current and emerging
  • Experience with protocol stack features, specifically for GSM/EDGE, WCDMA, LTE, 5G
  • Experience managing carrier certification of cellular products, together with detailed knowledge and understanding of carrier requirements
  • Familiarity with network features and current industry deployments
  • Bilingual language skills (reading, writing, and spoken) in both Japanese and English at a business level or higher


The Carrier Engineering Account Manager will work together with a team of highly skilled test engineers and developers based in Japan and abroad. The Carrier Engineering Account Manager provides the key interface between carrier engineering teams and test labs and Apple’s internal test and development teams. They will manage carrier test projects, including scheduling and coordination of test sessions for new devices and software updates, ensuring all issues are tracked and reported back to the development teams. The candidate will apply their detailed technical knowledge of cellular standards (GSM, EDGE, CDMA, WCDMA, LTE, 5G, VoLTE etc) to understand, prioritise and resolve issues found during device certification testing. The role will also support the future cellular product definition process, particularly with regard to carrier network features and how they intersect with Apple’s roadmap.

Education & Experience

- BS degree EE/CE required, MS desired

Additional Requirements

  • - Support and drive the carrier approval of Apple’s cellular devices in Japan and abroad
  • - Report project status, prioritise tasks, and escalate to senior management as necessary
  • - Work with development teams to resolve carrier reported issues
  • - Work with cross-functional teams to plan and execute deployment of new products, technologies and services