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Fraud Investigation Supervisor - Strategic Data Solutions
Service et assistance à la clientèle08 juin 2026
EmplacementYokohama
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Numéro du poste : 200667168-6587
Heures de travail hebdomadaires : 37.5 Heures
At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! Inclusion is a shared responsibility and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.
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Sales Expert, Retail Customer Care
Service et assistance à la clientèle05 juin 2026
EmplacementShanghai
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Numéro du poste : 200666933-3715
Heures de travail hebdomadaires : 40 Heures
At Apple, we believe in hard work, fun environment and the kind of creativity and innovation that only comes about when hardworking people from diverse backgrounds approach problems from varying perspectives. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. We believe each customer interaction is an opportunity to delight, engage and encourage. By focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with you! The Worldwide Apple Online Store Sales team is looking f...
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SDS Fraud Investigator, Apple Store Online
Service et assistance à la clientèle04 juin 2026
EmplacementCary
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Numéro du poste : 200666458-1435
Heures de travail hebdomadaires : 40 Heures
At Apple, our people and their ideas inspire the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The Strategic Data Solutions (SDS) team is seeking a Fraud Investigator to join our Apple Store Online (ASO) group. In this role, you will be on the front lines, protecting our customers and Apple by analyzing orders to identify and stop fraudulent activity. This is an opportunity to do meaningful work that enhances the overall customer purchasing experience by ensu...
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SDS Fraud Investigator, Apple Store Online
Service et assistance à la clientèle04 juin 2026
EmplacementAustin
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Numéro du poste : 200666458-0157
Heures de travail hebdomadaires : 40 Heures
At Apple, our people and their ideas inspire the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The Strategic Data Solutions (SDS) team is seeking a Fraud Investigator to join our Apple Store Online (ASO) group. In this role, you will be on the front lines, protecting our customers and Apple by analyzing orders to identify and stop fraudulent activity. This is an opportunity to do meaningful work that enhances the overall customer purchasing experience by ensu...
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Senior Customer Service Specialist, Retail Customer Care
Service et assistance à la clientèle03 juin 2026
EmplacementShanghai
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Numéro du poste : 200665373-3715
Heures de travail hebdomadaires : 40 Heures
At Apple, we believe in hard work, lively environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. We believe each customer interaction is an opportunity to delight, engage, and encourage – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU! Retail Customer Care team is Apple's eCommerc...
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Senior Customer Service Specialist - Retail Customer Care
Service et assistance à la clientèle29 mai 2026
EmplacementYokohama
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Numéro du poste : 200665616-6587
Heures de travail hebdomadaires : 37.5 Heures
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. At Apple, you’ll share in a commitment to excellence by delivering best in class customer service. We value integrity, personal accountability, teamwork, excellence, and innovation. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. Join Apple, and help us leave the world better than we found it!
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Vendor Manager, Retail Customer Care
Service et assistance à la clientèle22 mai 2026
EmplacementYokohama
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Numéro du poste : 200632736-6587
Heures de travail hebdomadaires : 37.5 Heures
Imagine what you could do here! At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what can be accomplished! The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better ...
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Live-streaming Demo Creator & Trainer
Service et assistance à la clientèle08 mai 2026
EmplacementShanghai
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Numéro du poste : 200638592-3715
Heures de travail hebdomadaires : 40 Heures
We are seeking a Product Demo Creator & Trainer to design and deliver best-in-class product demonstrations for Apple’s Douyin livestreams. This hybrid role blends creativity and training, ensuring hosts not only have polished, ready-to-use demos but also the confidence and skills to present them naturally, in a way that resonates with audiences on China’s leading short video and livestreaming platform.
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Live-streaming Functional Lead, Retail Customer Care
Service et assistance à la clientèle07 mai 2026
EmplacementShanghai
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Numéro du poste : 200660675-3715
Heures de travail hebdomadaires : 40 Heures
Here in the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magnificent, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. We're searching for a dynamic, highly motivated function lead with phenomenal ideas and a real passion for liv...
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Live-streaming Creative Writer & Editor
Service et assistance à la clientèle07 mai 2026
EmplacementShanghai
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Numéro du poste : 200660671-3715
Heures de travail hebdomadaires : 40 Heures
We are seeking a creative and detail-oriented Creative Writer & Editor to craft compelling, on-brand narratives for Apple’s Douyin live streaming program. This role will shape how Apple connects with audiences in China through engaging scripts, seamless storytelling, and polished editorial content that brings our products and brand values to life in a livestream environment.
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Sales Area Manager, Retail Customer Care
Service et assistance à la clientèle07 mai 2026
EmplacementDivers emplacements Chine
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Numéro du poste : 200661786-1082
Heures de travail hebdomadaires : 40 Heures
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to develop a culture where everyone belongs and is inspired to do their best work. Here in the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is t...
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Live Streaming Host Manager - Douyin
Service et assistance à la clientèle07 mai 2026
EmplacementShanghai
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Numéro du poste : 200638551-3715
Heures de travail hebdomadaires : 40 Heures
We are seeking a highly motivated manager with a real passion for livestream performance to lead Apple’s Douyin livestream’s Host team. As the manager of livestream host, you will be leading a team of Professional livestream hosts, and responsible for the anchor & flow of each session, and ensuring our Hosts are delivering commercial value propositions, and a seamless, engaging viewer experience. You will be collaborating closely with Production, Script & Demo Editorial team, and Moderation team to bring Apple products and experiences to life.
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ASO Fraud Investigator - Japanese
Service et assistance à la clientèle01 mai 2026
EmplacementYokohama
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Numéro du poste : 200661082-6587
Heures de travail hebdomadaires : 37.5 Heures
Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn’t have envisioned - and now can’t imagine living without. If you’re excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and expansive companies in the world a career with Apple might be your dream job… Just be prepared to dream big! SDS Apple Store Online Fraud Investigation team is a high-impact team of investigators whose goal is to improve Online Store Shopping Experience by mitigat...
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RCC Business Planning & Comms Manager - Retail Customer Care
Service et assistance à la clientèle09 avr. 2026
EmplacementShanghai
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Numéro du poste : 200612264-3715
Heures de travail hebdomadaires : 40 Heures
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only come about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire—and that by focusing on the smallest of details, we can make a big impact with our customers. We have an open position within Retail Customer Care (RCC) for an enthusiastic, motivated, and hands-on professional to partner with leadership in driving strategic business planning and communications for t...
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Retail Support Specialist - Retail Customer Care
Service et assistance à la clientèle31 mars 2026
EmplacementSingapour
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Numéro du poste : 200653601-3278
Heures de travail hebdomadaires : 40 Heures
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. At Apple, you’ll share in a commitment to excellence by delivering best in class customer service. We value integrity, personal accountability, teamwork, excellence, and innovation. Join Apple, and help us leave the world better than we found it. In this role you will deliver excellent customer service by supporting a wide range of post-sales responsibili...
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Online Technical Fraud Analyst Manager
Service et assistance à la clientèle31 mars 2026
EmplacementSingapour
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Numéro du poste : 200654574-3278
Heures de travail hebdomadaires : 40 Heures
The Strategic Data Solutions team is seeking an experienced and results-oriented Analytics Manager to lead a team focused on combating fraud, waste, and abuse in our fast-paced stores/e-commerce environment. This role will be responsible for guiding a team of Technical Fraud Analysts in developing and implementing analytical/tactical solutions to detect, prevent, and mitigate fraudulent activities. As an Online TFA Manager, you will be responsible for fostering a culture of data-driven decision-making, develop career paths and skills within the team, developing strong relationships across ...
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Sales Area Manager - Small & Medium Business, Retail Customer Care
Service et assistance à la clientèle25 mars 2026
EmplacementShanghai
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Numéro du poste : 200643749-3715
Heures de travail hebdomadaires : 40 Heures
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to develop a culture where everyone belongs and is inspired to do their best work. Here in the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is t...
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Support Functional Lead, Retail Customer Care
Service et assistance à la clientèle13 févr. 2026
EmplacementYokohama
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Numéro du poste : 200645251-6587
Heures de travail hebdomadaires : 37.5 Heures
Lead the team that makes every Apple Store Online customer interaction exceptional. As a Support Functional Lead for Retail Customer Care (RCC), you'll inspire and develop high-performing teams who are passionate about Apple and dedicated to delivering outstanding service. You'll create an environment where specialists thrive, customers feel valued, and every interaction reflects Apple's commitment to excellence. You'll manage day-to-day operations across Area Managers, Team Leaders, and frontline specialists — coaching talent, driving performance, and executing programs that elevate the ...
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Learning Project Manager, Retail Customer Care
Service et assistance à la clientèle10 févr. 2026
EmplacementShanghai
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Numéro du poste : 200645696-3715
Heures de travail hebdomadaires : 40 Heures
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. We have an open position for an enthusiastic, motivated project manager to join our team. You would be responsible for assisting the learning team managers in coordinating internal/external learning activi...
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Team Manager, Retail Customer Care
Service et assistance à la clientèle20 janv. 2026
EmplacementShanghai
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Numéro du poste : 200618909-3715
Heures de travail hebdomadaires : 40 Heures
At Apple, we believe in hard work, lively environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. We believe each customer interaction is an opportunity to delight, engage, and encourage – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU! Retail Customer Care team is Apple's eCommerc...
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