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Retail Support Specialist - Retail Customer Care
Service et assistance à la clientèle13 avr. 2026
EmplacementYokohama
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Numéro du poste : 200654976-6587
Heures de travail hebdomadaires : 37.5 Heures
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. At Apple, you’ll share in a commitment to excellence by delivering best in class customer service. We value integrity, personal accountability, teamwork, excellence, and innovation. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. Join Apple, and help us leave the world better than we found i...
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ASO Global Training Program Manager
Service et assistance à la clientèle09 avr. 2026
EmplacementCork
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Numéro du poste : 200656759-1418
Heures de travail hebdomadaires : 40 Heures
At Apple, we believe that trust is fundamental to every customer interaction. The Strategic Data Solutions (SDS) Fraud Prevention team plays a critical role in protecting Apple's ecosystem by identifying and preventing fraudulent activity while enabling a seamless and secure customer experience. The SDS Apple Store Online team is seeking a Global Training Program Manager to lead the design and delivery of learning programs for Fraud Investigations teams worldwide. In this role, you will translate business priorities into scalable, high-impact training solutions that build capability, drive...
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ASO Global Training Program Manager
Service et assistance à la clientèle09 avr. 2026
EmplacementAustin
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Numéro du poste : 200656754-0157
Heures de travail hebdomadaires : 40 Heures
At Apple, we believe that trust is fundamental to every customer interaction. The Strategic Data Solutions (SDS) Fraud Prevention team plays a critical role in protecting Apple's ecosystem by identifying and preventing fraudulent activity while enabling a seamless and secure customer experience. The SDS Apple Store Online team is seeking a Global Training Program Manager to lead the design and delivery of learning programs for Fraud Investigations teams worldwide. In this role, you will translate business priorities into scalable, high-impact training solutions that build capability, drive...
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ASO Global Training Program Manager
Service et assistance à la clientèle09 avr. 2026
EmplacementSingapour
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Numéro du poste : 200656764-3278
Heures de travail hebdomadaires : 40 Heures
At Apple, we believe that trust is fundamental to every customer interaction. The Strategic Data Solutions (SDS) Fraud Prevention team plays a critical role in protecting Apple's ecosystem by identifying and preventing fraudulent activity while enabling a seamless and secure customer experience. The SDS Apple Store Online team is seeking a Global Training Program Manager to lead the design and delivery of learning programs for Fraud Investigations teams worldwide. In this role, you will translate business priorities into scalable, high-impact training solutions that build capability, drive...
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RCC Business Planning & Comms Manager - Retail Customer Care
Service et assistance à la clientèle09 avr. 2026
EmplacementShanghai
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Numéro du poste : 200612264-3715
Heures de travail hebdomadaires : 40 Heures
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only come about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire—and that by focusing on the smallest of details, we can make a big impact with our customers. We have an open position within Retail Customer Care (RCC) for an enthusiastic, motivated, and hands-on professional to partner with leadership in driving strategic business planning and communications for t...
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Senior Customer Service (SCS) Lead, Retail Customer Care
Service et assistance à la clientèle06 avr. 2026
EmplacementSingapour
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Numéro du poste : 200636853-3278
Heures de travail hebdomadaires : 40 Heures
At Apple, we believe in creating experiences that delight our customers at every touchpoint. We’re looking for a dynamic and empathetic Senior Customer Service Team Leader to inspire and guide a specialized team of Senior Customer Service Specialists dedicated to providing world-class support for our Apple Store Online and Retail customers.
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Retail Support Specialist - Retail Customer Care
Service et assistance à la clientèle31 mars 2026
EmplacementSingapour
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Numéro du poste : 200653601-3278
Heures de travail hebdomadaires : 40 Heures
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. At Apple, you’ll share in a commitment to excellence by delivering best in class customer service. We value integrity, personal accountability, teamwork, excellence, and innovation. Join Apple, and help us leave the world better than we found it. In this role you will deliver excellent customer service by supporting a wide range of post-sales responsibili...
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Online Technical Fraud Analyst Manager
Service et assistance à la clientèle31 mars 2026
EmplacementSingapour
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Numéro du poste : 200654574-3278
Heures de travail hebdomadaires : 40 Heures
The Strategic Data Solutions team is seeking an experienced and results-oriented Analytics Manager to lead a team focused on combating fraud, waste, and abuse in our fast-paced stores/e-commerce environment. This role will be responsible for guiding a team of Technical Fraud Analysts in developing and implementing analytical/tactical solutions to detect, prevent, and mitigate fraudulent activities. As an Online TFA Manager, you will be responsible for fostering a culture of data-driven decision-making, develop career paths and skills within the team, developing strong relationships across ...
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Sales Area Manager - Small & Medium Business, Retail Customer Care
Service et assistance à la clientèle25 mars 2026
EmplacementShanghai
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Numéro du poste : 200643749-3715
Heures de travail hebdomadaires : 40 Heures
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to develop a culture where everyone belongs and is inspired to do their best work. Here in the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is t...
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Administrative Assistant, China Apple Store Online Management
Service et assistance à la clientèle12 mars 2026
EmplacementShanghai
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Numéro du poste : 200651115-3715
Heures de travail hebdomadaires : 40 Heures
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to de...
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RPAC Support Team Leader - Retail Customer Care
Service et assistance à la clientèle12 mars 2026
EmplacementSingapour
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Numéro du poste : 200650907-3278
Heures de travail hebdomadaires : 40 Heures
At Apple, we believe in creating experiences that delight our customers at every touchpoint. We’re looking for a dynamic people leader with strong work ethics and exceptional leadership skills to inspire and lead a specialized team of order management specialists dedicated to providing world-class support for our Apple Store Online customers.
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B2B UX Mix-Methods Research Lead
Service et assistance à la clientèle03 mars 2026
EmplacementDivers emplacements Région métropolitaine d’Austin
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Numéro du poste : 200649543-0240
Heures de travail hebdomadaires : 40 Heures
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than...
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B2B UX Mix-Methods Research Lead
Service et assistance à la clientèle03 mars 2026
EmplacementDivers emplacements Région de la baie de San Francisco
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Numéro du poste : 200649543-3401
Heures de travail hebdomadaires : 40 Heures
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than...
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Support Functional Lead, Retail Customer Care
Service et assistance à la clientèle13 févr. 2026
EmplacementYokohama
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Numéro du poste : 200645251-6587
Heures de travail hebdomadaires : 37.5 Heures
Lead the team that makes every Apple Store Online customer interaction exceptional. As a Support Functional Lead for Retail Customer Care (RCC), you'll inspire and develop high-performing teams who are passionate about Apple and dedicated to delivering outstanding service. You'll create an environment where specialists thrive, customers feel valued, and every interaction reflects Apple's commitment to excellence. You'll manage day-to-day operations across Area Managers, Team Leaders, and frontline specialists — coaching talent, driving performance, and executing programs that elevate the ...
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Learning Project Manager, Retail Customer Care
Service et assistance à la clientèle10 févr. 2026
EmplacementShanghai
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Numéro du poste : 200645696-3715
Heures de travail hebdomadaires : 40 Heures
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. We have an open position for an enthusiastic, motivated project manager to join our team. You would be responsible for assisting the learning team managers in coordinating internal/external learning activi...
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Trainer, Retail Customer Care
Service et assistance à la clientèle06 févr. 2026
EmplacementShanghai
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Numéro du poste : 200644711-3715
Heures de travail hebdomadaires : 40 Heures
At Apple, we are committed to delivering the best in class experience in all aspects of our business. The Learning Team is no exception. We have an open position for an enthusiastic, motivated trainer to join our team. You would be responsible for meeting regional retail contact center training requirements by designing and delivering according to training strategy. You would also be accountable for the development and review of training programs that was identified through needs analysis. It is also your duty in ensuring the success of training through analysis, reporting and feedback. You...
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RCC Business Planning & Comms Manager - Retail Customer Care
Service et assistance à la clientèle21 janv. 2026
EmplacementYokohama
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Numéro du poste : 200612263-6587
Heures de travail hebdomadaires : 37.5 Heures
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only come about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire—and that by focusing on the smallest of details, we can make a big impact with our customers. We have an open position within Retail Customer Care (RCC) for an enthusiastic, motivated, and hands-on professional to partner with leadership in driving strategic business planning and communications for t...
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Team Manager, Retail Customer Care
Service et assistance à la clientèle20 janv. 2026
EmplacementShanghai
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Numéro du poste : 200618909-3715
Heures de travail hebdomadaires : 40 Heures
At Apple, we believe in hard work, lively environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. We believe each customer interaction is an opportunity to delight, engage, and encourage – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU! Retail Customer Care team is Apple's eCommerc...
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Live Streaming Creative Writer & Editor - Douyin
Service et assistance à la clientèle16 janv. 2026
EmplacementShanghai
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Numéro du poste : 200638588-3715
Heures de travail hebdomadaires : 40 Heures
We are seeking a creative and detail-oriented Creative Writer & Editor to craft compelling, on-brand narratives for Apple’s Douyin live streaming program. This role will shape how Apple connects with audiences in China through engaging scripts, seamless storytelling, and polished editorial content that brings our products and brand values to life in a livestream environment.
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Live Streaming Host Manager - Douyin
Service et assistance à la clientèle06 janv. 2026
EmplacementShanghai
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Numéro du poste : 200638551-3715
Heures de travail hebdomadaires : 40 Heures
We are seeking a highly motivated manager with a real passion for livestream performance to lead Apple’s Douyin livestream’s Host team. As the manager of livestream host, you will be leading a team of Professional livestream hosts, and responsible for the anchor & flow of each session, and ensuring our Hosts are delivering commercial value propositions, and a seamless, engaging viewer experience. You will be collaborating closely with Production, Script & Demo Editorial team, and Moderation team to bring Apple products and experiences to life.
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