Research Lead, Apple Retail
New York City, New York, United States
Corporate Functions
Apple Retail focuses on delivering amazing direct-to-consumer experiences in our Apple Stores, through Apple.com, and via phone and chat support from our customer care contact centers. We connect millions of customers around the world to Apple products and services.
Apple Retail’s Customer Insights team gathers feedback across these channels to improve the experience, representing the voice of the customer to guide tactical and critical initiatives across Apple. We are looking for a hands-on, dynamic research professional to join our team of market researchers. As a Research Lead, you will be responsible for managing and designing qualitative and quantitative research studies that help answer critical questions for Apple Retail. You will join a supportive team that emphasizes learning, collaboration, and development and plays an important role alongside Apple Retail’s global leadership teams. We believe Inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Description
Your responsibilities will include all facets of the research lifecycle, from design to delivery. This includes every stage of a research project (e.g., writing questionnaires and discussion guides, programming surveys, developing tab plans, coding comments, and building presentation slideware). You will be the primary source of information and insights on the Retail experience for your designated projects — liaising with internal partners to understand their information needs and requirements, developing and implementing new custom research studies, and communicating results and key insights to all levels of the organization, including senior leadership.
To be successful on our team, you should be intellectually curious about uncovering new insights and passionate about improving the customer experience. Collaboration with business partners and other researchers on the team is essential, so you will need to build strong relationships with internal partners and external vendors. You should also be flexible, with an ability to learn quickly and a willingness to adapt to changing priorities and business needs.
Minimum Qualifications
Key Qualifications
- Minimum of 8 years of hands-on experience independently conducting research, vendor or client side
- Deep expertise in a wide variety of both qualitative and quantitative research methodologies — including sampling, questionnaire writing, moderation, and analytical techniques
- Expertise in the Technology, Retail, or E-commerce sectors preferred
- Prior use and familiarity with self-service survey platforms (Qualtrics, Typeform, SurveyGizmo, Google Forms, or equivalent)
- Proficient in programming advanced survey logic and consumer choice exercises (conjoint, max diff)
- Successful track record leading concurrent studies of varying scopes from the design phase through detailed analysis and reporting
- Highly collaborative, with a flexible and adaptive approach to accommodate cross-functional partners and vendors
- Proven effectiveness in synthesizing a variety of inputs and data points to provide comprehensive insights
- Experience designing and creating reports that build a compelling narrative for non-research audiences
- Exceptional communication and presentation skills
- Contributes to an inclusive environment through respecting each others’ differences and having the curiosity to learn
Preferred Qualifications
Education & Experience
Bachelor's Degree or equivalent experience
Additional Requirements
Pay & Benefits
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.