Technical Consultant — Enterprise, Education & Channel
Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers.
At the end of the day, our enterprise and education customers need to know that with their significant investments in our technologies, everything’s going to work as promised. We are the ones who make believers out of them. We solve technical and business problems to ensure success for both Apple and its customers. We provide both technical sales consulting and support with a goal of transforming the way people work.
This is a home office, field sales role based in the posting location and requires up to 35% domestic travel.
In this role, you will:
- Act as a trusted advisor on the Apple ecosystem, business transformation, and Apple platform adoption, serving Apple’s Enterprise, Education, and Channel customers
- Work collaboratively across Apple, our Major Accounts, education organizations, channel and other strategic solution partners to change the way people work and students learn.
- Deeply understand our customers’ businesses and technical ambitions.
- Remove technical barriers and friction points, and enhance customer readiness for our platform.
- Create new best practices and share them.
- Use proven experience to gain credibility and increased influence with customer executives.
- Drive sales both by providing pre-sales technical support and by independently identifying and developing new business opportunities within the territory to increase the adoption and penetration of Apple products.
- Address client issues and concerns.
- Share status, progress and facilitate sales activity across the reseller and Apple sales teams.
- Leverage every engagement as an opportunity to enable our partners to learn Apple’s messaging or best practices.
- Work with our regional resellers’ technical teams to capture their hearts and minds for Apple.
- Deliver the partner technical enablement strategy using sales programs, giving pre-sales training, co-selling, sharing best practices and presenting channel event keynotes.
- Regularly assess and communicate the strength and effectiveness of the partnership.
- 7+ years of experience advising on technical transformation solutions for large enterprises or education institutions or in a consultative pre-sales engineering role
- Background in a customer facing role in IT technology, preferably with a portfolio that includes hardware, software, and services
- Expertise in building and delivering compelling presentations, demonstrations and seminars
- Solid understanding of Apple products and customer needs that can be translated into a compelling solution in real-time
- Strong sales experience, including: qualifying, overcoming objections and obstacles, and closing business
- Bachelor’s degree or equivalent experience
- Broad experience selling complex technical solutions
- Hands-on knowledge of multiple operating systems including Windows, macOS and iOS/iPadOS
- Outstanding communication, presentation, and organizational skills
- Passion for continuous improvement with the curiosity to uncover gaps, resilience to manage ambiguity, and drive to optimize processes and create solutions
- Comfort with ambiguity and the ability to bring structure and clarity where none exists
- Excellent collaboration and relationship building skills, including the ability to influence cross-functionally, navigate organizational structures, and manage complex relationships
- Ability to build, maintain, and strengthen high-level customer relationships