Customer Service Supervisor

神奈川, 神奈川県, 日本
Support and Service

概要

掲載日: 2019年2月13日
週労働時間: 37.5
職種番号:114264077
The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. We are looking for motivated, outgoing, service-minded individuals who want to offer Apple customers an unparalleled customer experience over the phone. This position is responsible for not only implementing service strategies that will ensure quality of the customer experience and drive business performance, but also be responsible for the Japan RCC Service team as a starting member. Hiring the team and developing the team will also required.

必要なスキルと能力

  • Excellent verbal, written and social interpersonal skills
  • Experience analysing data, identifying trends and reporting results
  • Experience building and delivering presentations
  • Excellent presentation/facilitation skills
  • Customer oriented mindset with the ability to establish rapport and delivering excellent customer experience
  • Positive attitude and adaptive to changing technologies & processes in a dynamic environment
  • A good team player/leader who is results driven with strong determination to excel
  • Strong comprehension and analytical skills
  • Experience in sales/customer service/contact center will be added advantage
  • Ability to work quickly and authoritatively under deadline pressure
  • Ability to handle numerous projects at a time
  • Ability to work with confidential information
  • Good English and Japanese skills

説明

You will be a guide on Apple product features and will need to identify and resolve basic to moderately complex issues relating to sales queries or Apple products and policies whilst working within established guidelines. You will need to lead issues from the customers and ensure customer happiness at all times. Ideally, you must function appropriately in a dynamic, performance-based contact center environment where calls are listened, monitored, reviewed, and assessed.

学歴・経験

その他の条件

  • ・ Daily blocked orders management
  • ・ Perform order creation and order maintenance/changes as well as handle all invoicing matters based on customers’ requests
  • ・ Responsible on the timely initiation and closure of all returns requests
  • ・ Facilitates pick-up for futile or missed deliveries requests
  • ・ Key interface for call centre issues related to pre/post ship enquiries
  • ・ Perform outreach to customers (both email and phone) on order related matters
  • ・ Responsible for providing the best customer experience
  • ・ Participates in process-improvement projects
  • Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity.