Collaboration and Productivity Specialist

Tokyo, Tokyo-to, Japan
Software and Services


Role Number: 200101286
Working with awesome people and awesome products not only makes your work meaningful, it drives you to make our world a better place. Imagine what you could do here? At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. At the Apple’s Information Systems and Technology (IS&T) team, we thrive to use technologies to deliver the best user experience. Apple's IS&T team is seeking a Collaboration and Productivity (C&P) Specialist to be based in Tokyo to (1) develop tools for C&P services, (2) offer deployment support and (3) provide end-user support for the Apple organisation. The role will entail a blend of all three aspects of the role, each roughly taking a third of the role focus.

Key Qualifications

  • Bachelor's degree in Information Systems, Computer Science or Engineering
  • Minimum three years experience in IT support, computing or engineering role
  • Strong interpersonal, communication and influencing skills
  • Self starter, ability to make quality technical decisions
  • Maintains composure under pressure
  • On-call position to support regional coverage
  • Ability and willingness to travel internationally
  • Business level English language
  • Fluency in Korean and Japanese language


We are hiring for a front line role, collaborating with our internal users and providing technology advocacy on how best to use and implement corporate systems and technologies. You’ll be joining a team of world-class engineers and interacting daily with teams that span across Apple’s business groups including operations, sales and engineering organisations. You will be developing tools for the C&P services, supporting end-user services on the Mac systems and security, as well as working with key business partners on deployment and maintenance of C&P services. - Design, develop and maintain software enhancements and/or new tools in the C&P services, applying agile development methodologies - Leverage experience in programming languages and technologies to plan sprints, write code, and perform testing of applications. Development experience in PHP, AJAX, Angular, MongoDB or SQL is expected - Deploy mobile apps and desktop applications and take responsibility for code rollout to improve user productivity and process efficiency - Interact with users to define new C&P use cases and/or refine existing solutions. Collaborate with the engineering teams to implement new functionalities in C&P platforms - Complete project documentation and procedures for installation and maintenance. Experience in code versioning systems like Git or SVN is essential - Rollout of C&P services in new Apple offices to implement corporate backup, software download and secure printing - Evaluate new C&P services and technologies for continuous improvement, including technical assessments, proactive testing and engagement with third party vendors - Support the macOS troubleshooting and productivity training for internal users to improve work productivity - Support the readiness activities for production rollout of major macOS and C&P services. Knowledge and experience in macOS, iOS, Apache, LDAP, Unix, shell scripts and web server technologies is vital

Education & Experience

Bachelor Degree in Computer Science, Engineering, or Related discipline

Additional Requirements