iTunes Store Fraud Prevention Specialist

神奈川, 神奈川県, 日本
Support and Service

概要

掲載日:
職種番号:200135479
The iTunes Store Fraud Prevention team is a high-impact team of specialists whose goal is to improve the iTunes Experience by mitigating the risk associated with iTunes purchases. Critical thinking and self-motivation are an absolute must. This team improves the overall customer experience by efficiently and accurately analyzing purchases and accounts for fraudulent activity, reviewing refund requests for abusive behavior, and resolving appropriate next steps for the customer and Apple in a wide range of scenarios. The team is looking for someone to step in and have an impact immediately. Previous fraud prevention experience would be a significant asset.

必要なスキルと能力

  • You have 1-2 years experience in a customer service or order verification role
  • You excel at analytics and employ creative problem solving skills
  • You demonstrate sound decision-making and good judgment
  • You are a customer-focused individual with an eye for identifying outliers among data sets
  • You are able to maintain a positive attitude in high-stress/fast-paced work environment
  • You are adept at working with ambiguity
  • You look after change positively
  • You are an extraordinary teammate
  • You have the ability to work and make decisions independently
  • You have the flexibility to work within all hours of operations on a 7-day schedule

説明

On this team, we are adept at looking after ambiguity, have the ability to make sound judgments & utilize problem solving skills in a timely manner, and are able to stay ambitious & customer focused in a highly transactional role while working independently. While the majority of daily tasks involved in this position are balanced individually, collaboration is highly critical in learning the role, staying current with procedures/trends, and in building & maintaining a successful group culture. - Review and analyze transactions, refund requests, and customer accounts to detect abusive or unauthorized activity - Resolve appropriate next steps and take action on fraudulent orders, accounts, and refund transactions. - Analyze, identify, and communicate trends - Research and resolve suspected fraud partner concerns from various sources Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity.

学歴・経験

Bachelor’s degree or equivalent experience preferred

その他の条件

  • 職場環境
  • • スピードが求められる環境
  • • シフト勤務 (土日祝含む)
  • • 勤務地: 横浜