Payment Support Specialist - Retail Contact Centre

Kanagawa, Kanagawa-ken, Japan
Support and Service


Weekly Hours: 37.5
Role Number:200164511
Exciting opportunities to join the Retail Contact Centre Support Team (RCC Support Team) We are dedicated in providing excellent online customer experience through efficient Payment processing support for online transactions. We are seeking dynamic individuals who are analytical, with an eye for detail and highly customer focused in leading regional orders!

Key Qualifications

  • Customer Focused and demonstrate enthusiasm to achieve customer satisfaction
  • Self-starter, high learning agility and open to change
  • Ability to work positive as an excellent teammate
  • Analytical, able to focus and simplify complex matters
  • Stay curious and think out of the box in problem solving
  • Quality decision making with sound judgement skills
  • Performance driven and desire to strive for excellence
  • Strong verbal and written communication skill
  • Good self-awareness and display active listening skill
  • Strong work ethic in dealing with confidential information
  • English language proficiency is a plus


As a Payment Support Specialist, you will account for looking after prepaid-payment processing, payment gateway matters and refund/billing matters post order shipment in order to make a resolution action in a timely manner to offer Apple Customers an unparalleled customer experience. ・Resolve credit blocks to ensure timely order resolution and fulfillment ・Collaborate with internal peers to handle payment concerns ・Lead pre-paid payment order conversion, under/over payment tasks ・Partner with Payment Gateway/Merchant Banks to resolve payment issues ・Handle customer enquiries pertaining to payment matters and identify the most resolution outcome to deliver the best customer experience ・Perform outreach to customer to resolve credit matters (via email and phone) ・Decipher complex payment scenario and derive issue resolution ・Participates in process improvement / payment platform projects ・Flexibility to work rotating shifts, including Weekends and Public Holidays

Education & Experience

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace

Additional Requirements