People Business Partner - AppleCare

Tokyo, Tokyo-to, Japan
Corporate Functions


Role Number:200360671
At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionised entire industries! It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! This is a unique and exciting opportunity to join the People team as a People Business Partner supporting AppleCare in Japan. AppleCare is Apple’s premier Service and Support organization providing award-winning technical support and product service to our global customer base.

Key Qualifications

  • Minimum of 8 years experience in a HR business partner, generalist and/or management role
  • Experience supporting a contact center environment and/or large, non-exempt employee populations
  • Proven ability to work in heavily matrix environment with global teams.
  • Strong communication skills, including influencing and coaching senior leaders
  • Demonstrated experience working collaboratively in cross-functional teams, both as a lead and a supporting team member.
  • Experience leading global projects of all sizes
  • Ability to coach, mentor and advise where appropriate to help employees grow and develop in alignment with business and personal goals
  • Demonstrates flexibility and adaptability according to changing needs and priorities
  • Thorough and attentive to details
  • Proven ability to navigate and thrive in a fast paced and dynamic environment


In this role you will partner closely with the global People team and business partners to deliver the full spectrum of strategic and tactical HR services and programs to AppleCare organization. You’ll provide direct support to leaders to frame the People agenda supporting the business objectives, driving key initiatives across site and home-based teams. Business Knowledge: Displays curiosity along with a depth of understanding of business organizations, including key business functions and processes and a passion to build business insight. Organizational Development and Design: Knowledge of reshaping organizational structure and roles. Understands the needs of the organization in terms of achieving maximum organizational performance and efficiencies. Assist the business in alignment of structure, process, rewards, metrics and talent to assist with the alignment of the business strategy. Guides and influences managers on key organizational and management concerns. Talent & Performance Management: Provides advice and counsel to managers and employees on all performance related issues, including identifying key talent, organizational planning, recognition and rewards, attendance/performance issues, performance improvement, misconduct and terminations. Recruiting: Act as liaison between site Recruiting functions and line organisations. Ensures hiring strategies are aligned with business goals. Participates in interview process for management and key hires. Employee Relations: Working with ER partners, ensures appropriate staffing levels and delivery of ER services to managers and employees. Identifies and implements pro-active ER programs to drive improved morale and organisational performance. Manages escalated issues and dispute resolution processes. Compensation/Benefits: Supports and executes compensation and benefits programs (annual salary planning process, performance reviews and benefit programs and employee services). Partners with Benefits and Wellness in providing guidance to management on leaves, Leave of Absences, Accommodations, and Wellness Activities. Special Projects: Contributes to special and cross-functional projects as needed. Learning & Development: Understands the training/development needs and acts as liaison with Apple University and other L&D partners to ensure proper training is provided to the organization. People/ HR Metrics: Provides insightful reports and analysis of essential HR data to management. Recommends programs and/or enhancements as necessary.

Education & Experience

BA/BS degree required.

Additional Requirements