Apple Online Store Fraud Investigator - Strategic Data Solutions

Yokohama, Kanagawa-ken, Japan
Operations and Supply Chain

Summary

Posted:
Weekly Hours: 37.5
Role Number:200550722
Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn’t have envisioned - and now can’t imagine living without. If you’re excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and expansive companies in the world a career with Apple might be your dream job… Just be prepared to dream big! The Strategic Data Solutions team is seeking an individual with excellent analytical and research skills to join the group as an Apple Store Online Fraud Investigator. We enhance the overall customer purchasing experience by efficiently and correctly analyzing orders to identify & stop fraudulent activity and determine the appropriate next steps. This role is located at the Apple corporate campus in Yokohama, Japan.

Description

On this team, we are adept at dealing with ambiguity, have the ability to make sound judgments & utilize problem solving skills in a timely manner, and are able to stay self-motivated & customer focused in a highly transactional role while working independently. While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning the role, staying current with procedures/trends, and in building & maintaining a successful group culture. - Review and analyze purchase transactions, chargeback requests, and customer accounts to detect unauthorized activity - Obtain additional information through outreach to customers, or answering customers call - Determine appropriate next steps and take action on fraudulent orders, accounts and chargeback transactions - Analyze, identify, and communicate trends - Research and resolve suspected fraud escalations from various sources

Minimum Qualifications

  • 1-2 years experience in a customer service, contact center, data analytic or order verification role
  • Proficiency in Japanese and English. Strong written and verbal communications
  • Must be flexible to work rotating shifts, including weekends and public holidays, with additional flexibility during high volume times of the year
  • Bachelor’s degree preferred, or equivalent experience

Key Qualifications

Preferred Qualifications

  • Excellent analytics, creative problem solving skills and good logical thinking
  • Equipped with problem solving skills and good logical thinking
  • Comfortable dealing with large and complex data
  • Demonstrate sound decision-making and good judgment
  • Customer-focused mindset with ability to identify outliers among data sets
  • Comfortable with Multi-tasking
  • Ability to maintain a positive attitude in high-stress/fast-paced work environment
  • Adept at working with ambiguity
  • Deal with change positively
  • Phenomenal teammate with a passion for customer protection
  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.

Education & Experience

Additional Requirements