AppleCare Product Eng. Project Manager, Service Systems Readiness

Austin, Texas, United States
Support and Service

Summary

Posted:
Role Number:200552787
Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re excited by the idea of making a real impact and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job… Just be prepared to dream big. We are strengthening our team and we are seeking a creative Systems Readiness Program Manager. We feature a collaborative environment with smart people and groundbreaking technologies. Join us and make a difference! As part of the AppleCare Worldwide organization, you will be responsible for the end-to-end oversight and coordination of large-scale, complex programs that support AppleCare products business strategies, systems requirements, and implementation. Additionally, you will lead NPI readiness and changes to sustaining product configuration and documentation requirements.

Description

Project manage NPI project plans, track open issues, communicate project updates and manage project deadlines independently Investigates and resolves complex product setup and support issues Key participant in project UAT’s and systems integration Manages multiple complex projects simultaneously Analyzes and resolves issues including large data sets to determine root causes and recommends solutions Identifies product and business trends to document, investigate, escalate, track and resolve issues Commit to identifying and communicating innovative ideas to improve processes and performance Daily work in SAP, Agile, GCRM and Excel Provide clear input to the project team on schedule, issues, and deliverables related to master data management Drive timely systems setup to support new product introduction (NPI) as well sustaining business, globally Participate in continuous process improvements focused on systems architecture, reporting, and data analysis efficiencies

Minimum Qualifications

Key Qualifications

  • 5-10 years experience with product configuration management, system analytics or similar function
  • Effective at working independently and with large cross-functional teams with little formal guidance
  • Ability to assess and initiate cross-functional efforts to build and support a complex system landscape.
  • Skillful at taking the initiative to investigate and resolve complex setup and systems logic issues
  • Capable of handling multiple projects simultaneously with the ability to set priorities
  • Able to thrive in a high-pressure and sometimes ambiguous environment
  • Proven track record to collaborate and build strong partnerships
  • Strong analytical and problem solving skills; must be able to analyze large data sets and systems logic to identify root cause and recommend solutions
  • Excellent self-starter who possesses extraordinary time management skills and has great attention to detail
  • Commitment to identifying and communicating innovative ideas to improve processes and performance
  • Ability to stay current with the latest processes, procedures, and technology
  • Solid project management skills including the ability to establish project plans, track open issues, communicate project updates and manage project deadlines independently
  • Technical skills to adeptly handle a multi-system landscape
  • Strong knowledge of systems SAP and Agile
  • Database and/or scripting experience and proficient Excel and/or Numbers skills

Preferred Qualifications

Education & Experience

Bachelor's degree or equivalent work experience

Additional Requirements

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.