Engineering Manager, AppleCare Field Diagnostics

Sunnyvale, California, United States
Support and Service


Weekly Hours: 40
Role Number:200553854
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. As the Manager of Field Diagnostics Engineering, you will lead a team has proven itself by delivering high-quality hardware and software diagnostic solutions that support field repair technicians and enhance the Apple customer ownership experience. Building and nurturing partnerships with multi-functional teams both within and outside of AppleCare is key to success in this role. The ideal candidate will be hands-on, disciplined, and driven to succeed in a challenging environment.


As the Manager of the Field Diagnostics Engineering team, you will lead efforts to define the future of device-based diagnostics for a variety of Apple’s hardware products. This rapidly evolving field requires developing next-generation diagnostic tools that will be in use for the next decade. The ability to build designs that persevere through technological advancements and new system architectures is essential. The ideal candidate will have a proven record of innovation, strong collaboration skills, excellent communication, and a passion for enhancing the end customer experience.

Minimum Qualifications

  • 10 years in software development, with at least 4 years in a software organization management role.
  • Experience in computer / hardware architecture
  • Experienced with git and other source version control software
  • Proven track record of driving technical innovation.
  • Effective collaboration with multi-functional teams to understand requirements and identify design and engineering impacts.
  • Demonstrated ability to hire, grow, and mentor strong teams.
  • A solution-oriented work ethic with a high degree of flexibility in supporting multiple projects with a range of complexity and priority.
  • Excellent communication skills, with the ability to articulate complex technical concepts to multi-functional teams and leaders.
  • Strong critical thinking and problem-solving skills.
  • Outstanding interpersonal skills and savvy at encouraging positive team dynamics.
  • Outstanding time management and organizational skills, with the ability to prioritize tasks effectively.
  • Self-motivated with a collaborative spirit to build positive relationships with other engineering teams and follow up on technical issues.
  • BS/MS degree in Computer Science, Software Engineering, Computer Engineering or related fields of study with 10 years of overall experience in the industry.

Key Qualifications

Preferred Qualifications

  • Experience with macOS or iOS overall system architecture, and security infrastructure/models
  • Strong working knowledge of CPUs, GPUs and SOCs
  • Experience with manufacturing or repair operations flows
  • Ability to dive deep technically and understand the nuances of Apple products and systems.

Education & Experience

Additional Requirements

Pay & Benefits

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.