AppleCare BPR Project Manager, Logistics

Sunnyvale, California, United States
Support and Service

Summary

Posted:
Weekly Hours: 40
Role Number:200554090
Do you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies? Do you develop positive relationships, build trust, and influence without direct authority? Do you communicate openly and clearly, collaborate enthusiastically, and value a culture of healthy debate? If so, we want to talk to you! AppleCare BPR is responsible for delivering cross-functional systems projects across all AppleCare business areas, including Sales, Service, Digital & Logistics. We build positive relationships across the company and stitch AppleCare systems and processes enterprise-wide.

Description

As a BPR Project Manager you will plan, mobilize, and implement mid to large scale projects, ensuring system changes are thoroughly tested and organizations are ready for process changes. You will be the prime mover of your projects including prioritization, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness. You’ll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. The ideal candidate should have experience managing large global technical projects that interweave multiple functional teams and/or multiple systems.

Minimum Qualifications

  • Knowledge and experience with enterprise scale supply chain and logistics systems including Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and Event Management (EM) on SAP or similar enterprise platforms
  • Experience planning, managing, and successfully delivering large cross-functional systems projects
  • Experience establishing project structure for optimal return-on-investment, and coordinating cross-project initiatives or large-scale programs
  • Experience supporting system configuration, architecture, and software development life cycles
  • Experience with global projects incorporating regional and country-specific details
  • Possess outstanding communication and presentation skills (written and verbal) to all levels of an organization
  • Ability to form cohesive project teams across disparate organizations and groups
  • Ability to partner with data scientists and solution architects and navigate through ambiguity to clarify objectives and execution plans
  • Ability to navigate through ambiguity to clarify objectives and execution plans
  • Logistics, forward and reverse supply chain, planning systems, and procurement knowledge
  • Ability to occasionally travel and work off/weekend hours to support projects, as needed
  • Bachelor’s degree

Key Qualifications

Preferred Qualifications

  • Experience implementing enterprise scale supply chain systems including Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and Event Management (EM) on SAP or similar enterprise platforms
  • Service operations, forward and reverse supply chain, planning systems, and procurement knowledge and experience preferred
  • Knowledge of service, support, and warranty contract sales and operations
  • Project management certification (PMP or similar accreditations)
  • Graduate degree in business or engineering

Education & Experience

Additional Requirements

Pay & Benefits

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.