Product Quality Manager - Mac
Cupertino, California, United States
Operations and Supply Chain
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!
The people here at Apple don’t just build products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!
Join the dynamic Product Operations team. In this highly visible role, you will lead the Operations technical team during the next generation product’s development and high volume production. As the technical lead for a product line, you will partner closely with multiple multi-functional teams during all phases of development to enable the product success.
Description
To be a successful team member within Product Operations you will partner with the Operations technical team (DFx, DFm, Test, SQE, PQE and others) during product development and high volume production. As a technical advisor for the product line, you will partner closely with Engineering throughout the lifecycle of development to enable operational success through to mass production.
RESPONSIBILITIES:
- Ensure operational technical readiness for all phases of the introduction cycle, including driving contract manufacturer preparation for pre-production builds
- Own and drive key operational metrics including yield and UPH to ensure complete ramp readiness
- Drive process development, documentation, optimization and validation, including all equipment requirement plans
- Develop and implement new technologies to enhance production quality, capacity and efficiency
- Provide regular VP level communication of technical health of program.
- Generate Product Quality Plan (PQP)
- Monitor Outgoing Quality Control (OQC) and Customer Audit (CA) processes at OEM sites
- Handle and triage quality critical issues
- Drive ongoing product improvements with OEM partners
- Support AppleCare Service & Engineering on specific requests
- Conduct periodic reviews of Field/Factory Quality Data with OEM partners
- Leads Weekly Quality Improvement Forums
- Generate monthly Product Health summary
- Support and attend new product development builds as required
Ability to travel internationally up to 30%.
Minimum Qualifications
- 5+ years of industry experience in one or more of the following disciplines: New Product Introduction / Design Engineering / Manufacturing Operations / Quality
- BS in Mechanical, Electrical, Materials Science or Industrial Engineering
Key Qualifications
Preferred Qualifications
- MS in Mechanical, Electrical, Materials Science or Industrial Engineering
- exceptional ability to build relationships; clear, consistent communication; data-driven and results- oriented; enthusiastic and motivated
- Obsessively passionate and inquisitive, seeking to pursue everyday problems in innovative ways
- Laser-focused on the smallest details and able to use data forensics to solve complex manufacturing assembly quality issues
- Experience partnering with off-shore manufacturers, high volume production and traveling to manufacturing sites
- Direct experience partnering with functional engineering teams (ME, EE, TE, DFX or other)
Education & Experience
Additional Requirements
Pay & Benefits
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.