Business Development Manager - Wallet, Payments and Commerce - Central Eastern Europe
The Apple Wallet and Payments Services team is seeking a Business Development Manager to lead strategic partnerships in Central Eastern Europe. In this role you will be responsible for managing relationships with existing partners as well as helping to drive the adoption of new features and services in collaboration with them. You will work cross functionally with Technical, Product, Operations and Marketing teams, both within Apple and the ecosystem of partners including Issuers, their Processors and the partner ecosystem including Payment Schemes.
You will be considered as a market specialist, able to inform and influence strategic and product decisions by providing detailed insights on the markets landscape, covering consumer trends, regulatory changes and product needs. You will also be responsible for representing the needs of our partners and ensuring that Apple has a deep understanding of these.
A successful candidate will be someone who has a passion for payments, digital services and the innovation disrupting the Financial Services sector. You will be a naturally curious person who challenges the standard ways of working and is comfortable being able to balance the needs of various internal teams with a strong sense of empathy for partners. You will be a self-motivated, driven individual who thrives in a fast-paced environment, with a high level of integrity and sense of urgency to “make things happen”.
Establish, develop and grow strong business relationships with Apple Pay Card Issuers
Lead all aspects of partner relationships ranging from day to day management through to the introduction of new projects
For new projects this includes early engagement, business case development, project management involving multiple parties, contractual negotiations and execution
Provide high quality communications to business leaders both within Apple and partners
Drive the implementation of solutions, ensuring all product requirements are completed to the highest standards
Find opportunities and put in place processes to scale existing and new services through partners
Monitor performance of services to ensure customers and partners have the best possible experiences and find opportunities for improvements
Work with Apple Product and Engineering teams to influence product roadmap by leveraging knowledge gained from the market, partners and customers
- Experience of forming and developing sophisticated partner relationships, structuring and negotiating business and technical terms to close deals
- Proven track record in assessing business and partner needs, prioritising accordingly - identifying and delivering new business, product and market opportunities with clients
- Deep background and understanding of financial services and payments
- Passion for creating exceptional customer experiences
- Excellent verbal and written communication skills
- Fluency in Polish, or another Eastern European language, and English. One other European language a plus
- Flexibility to handle directional changes in a high-paced, fast-changing and sometimes unpredictable work environment, with the ability to juggle moving priorities and a portfolio of initiatives to ensure project success and drive impact.
- Knowledge and experience of the mobile contactless payment and wallet services landscape
- Strong analytical skills
- Degree education in a relevant field desirable but candidates from all education backgrounds are encouraged to apply. BA/BS/Masters desirable.