Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better tha...
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. At Apple, we’re a diverse collection of problem solvers and doers, continually reimagining our products, systems, and practices to help people do what they love in new ways. Everything we build is the result of people in different roles and teams working together to make each other’s ideas stronger. That passion for innovation that goes into our products a...
Apple is a place where extraordinary people gather to do their best work. Together we build products and experiences people once couldn’t have imagined — and now can’t imagine living without. Are you excited by the idea of making an impact? If so, a career with Apple might be your dream job! Just be prepared to dream big!
Identify potential issues and/or trends in repair quality across various service channels in APAC/Greater China region for all products by ongoing analysis and tracking of repairs and escalations.
Drive key channel projects at a regional level, working with cross-functi...
This position is responsible for operational performance of AppleCare’s outsource vendor (OSV) contact center partners in the EMEIA region. The Partner Operations Manager (POM) is to develop and lead initiatives to improve operational performance aligned to the customer or experience and direct a team of expert Vendor Managers (VM). While POMs and VMs partner with Apple internal support groups such as forecasting and planning, workforce management, training, quality and global vendor strategy, they are responsible for OSV operational performance.
Key deliverables of the POM role are: devel...
Do you have a passion for delivering an excellent customer experience? At Apple, we believe that hard work, a lively environment, creativity and innovation fuel the ultimate customer experience! We believe each customer interaction is an opportunity to delight, engage and encourage – and that by focusing on even the smallest of details, we can make significant impact on our customer’s experience.
As a Nordics Service Channel and Account Manager you will be in charge of leading our After Sales Service Channels (Repair), and handle a network of Service Accounts across Sweden & Finland. That ...
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better tha...
Be inspired every day. We are idealists. Inventors. Forever tinkering with products and processes, always on the lookout for a better way. A job at Apple is one that requires a lot of you, but itʼs also one that rewards forward-thinking and dedicated work. None of us here at Apple would have it any other way!
People here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environ...
The Channel Support team provides front line support for the Service Providers, iPhone Carriers & Apple Retail Stores who in turn support our end customers and is a lynch-pin for other Apple functions including Planning & Procurement, Logistics, Field Service, Engineering & Finance! This role would see you responding to technical support issues and administrative queries.
Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal platforms, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!
As a member of the AppleCare Digital team, you help customers around the globe to get the most out of their Apple products. You collaborate diplomatically, and you excel at organizing and sharing information. In this role, you’ll structure, plan, and project-manage time-sensitive publishing events. You’ll make critical decisions that affect processes, timin...
The Channel Support team provides front line support for the Service Providers, iPhone Carriers & Apple Retail Stores who in turn support our end customers and is a lynch-pin for other Apple functions including Planning & Procurement, Logistics, Field Service, Engineering & Finance! This role would see you responding to technical support issues and administrative queries.
*** Closing date for applications October 21st***
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental effort...
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers.
We have an open position within Retail Customer Care for an enthusiastic, motivated and hands-on professional to lead the Fraud Prevention Team in the APAC Region, with teams spanning Shanghai, Tokyo and S...
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!
Saving someone's day is a rewarding way to spend yours - and that is what we do in AppleCare. When you become part of the support and service teams at Apple, you become part of the personal connection that strengthens t...
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!
AppleCare Service Quality & Technology is a global organization that is seeking an exceptional field product quality engineer who will be involved in all aspects of field product quality for Apple’s products (iPhone, iPad, Mac, Apple Watch, and AirPods). The preferred candidate must be a strong leader with exceptional technical skills. They must be a tea...
Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal platforms, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!
Apple's Worldwide Operations Support Strategy organization is looking for an experienced leader who is passionate about Privacy and Security to drive the compliance team. This team ensures that risk to Apple is mitigated that we are proactive to protect our Employees and Customers both securely and ensure privacy polices are met. Through consistent partners...
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better tha...
The Retail Online BPR team is looking for an outstanding and multi-skilled Project Manager, with exposure to leading diverse and complex projects from conception through implementation in either a Contact Centre or e-Commerce landscape.
You will be encouraged to traverse an array of project/program management skills including business analytics, process mapping and optimisation, business requirement documentation, technical requirement generation, solution architecture, testing and evaluation of solutions, change management across the organisation, and finally project retrospectives.
Yo...
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
The Apple Support Tech Support Quality Program Manager (QPM) is responsible for helping Apple Technical contact centre sites to improve Customer Satisfaction (CSAT) and Quality performance as measured by customer satisfactio...
AppleCare Quality Operations Managers (QOMs) lead teams of Quality Program Managers (QPMs) who are responsible for supporting and guiding their respective sites and business partners to achieve business goals. QOMs demonstrate a fundamental understanding of contact center operations, anticipate broader business needs, collaborate influentially with cross-functional teams globally, and develop strategic goals and tactical plans. QOMs ensure outstanding levels of customer satisfaction for the Apple customer by aligning resources to manage workflow efficiencies and maintain a balance of custom...
AppleCare Service Content provides the foundation for technicians to support our customers worldwide. We create training and reference materials to ensure customers have a world-class service experience whenever and wherever they need it.
These days, content rules, and you’re only as good as the content you are releasing. Developing cohesive and engaging visual designs is key to providing useful training and reference content to our global service audience.
AppleCare Service Content is searching for a talented Creative Director to lead the team that creates this visual design strategy th...