Apple Storeで、高いスキルを持つエキスパートとしてトラブルシューティングや製品の修理を行い、お客様のAppleに対する信頼を維持します。問題解決能力と対人スキルを活かして、Genius Barのお客様が抱えている技術的な問題を迅速に解決します。製品に関してチームメンバーを教育する役割もあります。その一方で、自分自身も常に最新の技術的なノウハウを知るように努めます。高いカスタマーサービスの能力と相手を思いやる気持ちをもって、ジーニアスらしい優れたアドバイスとサポートを日々提供します。
フルタイム職とパートタイム職のどちらも募集しています。
Apple Storeの成功を維持するには、多様なリーダーシップのスキルセットが必要です。マネージャーは、必要なスキルセットのすべてに熟達しています。ペースが速くダイナミックなApple Storeの環境でも、落ち着いた態度で、新たなチャレンジの一つひとつから学んでいきます。製品について学んだり、買い物をしたり、サポートを受けるお客様に対し、スタッフ一人ひとりが素晴らしい体験を提供できる。そんなパフォーマンスの高いチームを構築し、士気を高めます。最も大切なことは、Appleのビジョンをスタッフやお客様と共有することです。
Apple Storeのリーダーシップ学を探究して、もっと学び、もっと成長しませんか。トレーニング、実務経験、メンターシップによる指導を通じて、私たちのリテールビジネスを隅々まで修得していきます。チームの一員として、あなたを取り巻く人々と協力しながら学びます。ストアの成果に実際に影響を与えることによって、個人としても成長していくことでしょう。リーダーの素質を持つあなたにとって、Apple Storeリーダープログラムは、輝くための絶好のチャンスです。
Apple Storeのリテール環境は、ほかのどことも違います。 驚くような顧客体験を提供することに集中しているのです。エキスパートは、お客様にAppleのエキサイティングな世界を紹介し、たまたま来店した方をロイヤルティの高いお客様に変えます。チームメンバーやお客様とのやりとりが、あなたを充実させます。人々がAppleとの生涯にわたる関係を築くお手伝いをすることで、日々満足を得られます。
Apple Storeのリーダーシップは、常に進化し続けるビジネスの中で、課題やチャンスに挑むことのできる、やりがいのあるキャリアです。ストア内の特定のエリアまたは複数のエリアで、スタッフやオペレーションをリードし、パフォーマンスの高い職場作りにつながるソリューションや成果を追及することが、シニアマネージャーの役割です。状況を素早く読み取り、勇敢に行動することで、ビジネスを成功へと導き、比類ないカスタマーサービスを通してAppleブランドをプロモートできる能力が求められます。
We are a passionate group dedicated to bringing Siri to the world. The Siri International team is building new Siri products and features that ship to hundreds of millions of customers around the world, across products like iPhone, HomePod, tv, and Mac. We're looking for a leader that has a strong foundation in program and product management. You're also data-driven and care deeply about the customer experience for our international customers. You have an eye for product and design, but also love rolling up your sleeves and getting into the technical and analytical details.
The people here at Apple don’t just build products — they craft the kind of wonder that has revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
As the Program Development Manager, you will be responsible for driving the development, leading planning and deployment of Apple channel programs in Japan across CES and Carriers.
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
Apple is a place where extraordinary people come to do their best work. Our community has every kind of individual: artists and designers, engineers and scientists, thinkers and doers. Together we build things and experiences people once couldn’t have imagined — and now can’t imagine living without. So if you’re excited by the idea of making a real impact...
Do you love music, books, movies, or games?
iTunes Japan is looking for an Intern who has a passion for cultural and entertainment content. Rich knowledge over the entertainment content is essential for this position. You will support the iTunes business teams across all content types (books, movies, music and apps, both individually and through cross-content activities), and be handling various tasks including creating reports/charts, providing support to editors, supporting marketing initiatives, and analysis. Researching, information editing, translating, curating, and filtering are se...
The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
The Facilities Manager (FM) is the culmination of all the skills and resources of a validated Facility professional with additional cross-functional facility management expertise and extraordinary customer experience skill...
Imagine what you could do here? At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
The Software Delivery team is looking for Site Reliability Engineers to build and run the services that enable thousands of Apple engineers to develop the software products that delight billions of Apple customers.
In the position, you will have the opportunity to join a worldwide DevOps team that fosters a culture of innovation and continuous improvement.
Imagine what you could do here at Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
The Apple Pay QA Engineering team is looking for a creative and motivated Engineer with excellent problem solving and interpersonal skills. You will join a dynamic team with strong technical skills who take pride in qualifying the best in class Apple Pay user experience. As a member of our dynamic group, you will have the rare and rewarding opportunity to b...
Imagine what you could do here?
At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, amazing people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same passion for innovation that goes into our products also applies to our practices strengthening our commitment to leave the world better than we found it. Join us to hel...