At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industrie...
At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industrie...
AppleCare Digital delivers digital support experiences that help customers use and love their products. We take great care of our customers and want to make Apple better. Our customers are at the center of everything we do. They are our north star and what fuels every facet of our business. 98% of support interactions start in Digital with a reach of over 4 billion visits. In addition to support, Digital wants to transform AppleCare sales offerings and solutions to deliver greater value for our customers. That's where this software testing role can make an impact.
Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. From day one, you’ll have the opportunity to make meaningful contributions to the big picture inside our AppleCare Digital team.
AppleCare Digital seeks a QA Engineer to help drive platform and product testing for generative AI initiatives in our customer-facing support apps. The role will focus on implementing and analyzing the performance of generative AI...
Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. From day one, you’ll have the opportunity to make meaningful contributions to the big picture inside our AppleCare Digital team.
AppleCare Digital seeks a QA Engineer to help drive platform and product testing for generative AI initiatives in our customer-facing support apps. The role will focus on implementing and analyzing the performance of generative AI...
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just build products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better th...
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
Apple Support Executive Relations (ER) is the essential link between Apple customers and Apple's executive team, Public Relations, Investor Relations, Apple Legal, and Sr. Director of Customer Care in solving complex, sensitive issues.
At Apple, we don’t just create products — we create the kind of wonder that revolutionises entire industries. The diversity of our people and their ideas inspires the innovation that drives everything we do, from groundbreaking technology to industry-leading environmental efforts.
Join Apple, and help us leave the world better than we found it!
At Apple, we believe that dedication, an inclusive environment, and innovation fuel the ultimate customer experience. We believe that each interaction is an opportunity to listen, build trust, and create a personalized experience for our customers. Creating this customer experience starts with you!
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don’t just craft products - t...
At Apple, we believe that dedication, an inclusive environment, and innovation fuel the ultimate customer experience. We believe that each interaction is an opportunity to listen, build trust, and create a personalized experience for our customers. Creating this customer experience starts with you!
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don’t just craft products - t...
Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. From day one, you’ll have the opportunity to make meaningful contributions to the big picture inside our AppleCare Digital team.
AppleCare Digital is seeking an Analyst to help drive platform and product operations for generative AI initiatives in our customer-facing support apps. The role will focus on implementing and analyzing the performance of generati...
Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. From day one, you’ll have the opportunity to make meaningful contributions to the big picture inside our AppleCare Digital team.
AppleCare Digital is seeking an Analyst to help drive platform and product operations for generative AI initiatives in our customer-facing support apps. The role will focus on implementing and analyzing the performance of generati...
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!
The AppleCare Technologies Quality Engineering has an immediate opening for an Application Quality Engineer to lead advanced testing strategies, introducing innovative QA practices for supply chain projects. Your role is critical in shaping the QA processes, enhancing product quality, and driving the adoption of best practices across the organization. You...
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!I
The AppleCare Technologies Quality Engineering has an immediate opening for an Application Quality Engineer to lead advanced testing strategies, introducing innovative QA practices for logistics process flows and partner with freight carriers or third-party logistics providers. Your role is critical in shaping the QA processes, enhancing product quality,...
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just build products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better th...
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to de...
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better tha...
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better tha...
As Steve Jobs said in 1997 when introducing the Apple Store Online: “We make amazing products. We should have an amazing purchasing experience.” Twenty-six years on, the Apple Store Online is one of the world’s biggest and most successful e-commerce sites. Our global mission is to bring a seamless, high-quality, digital retail experience to all of our customers. In Retail Customer Care (RCC), our team is able to bring this experience to life.
The Retail Online Customer Service team is an integral part of RCC. We handle after-sales related contacts.
Every customer interaction is an opportu...
At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. When we bring passion and dedication to our jobs and there's no telling what we could accomplish together.
AppleCare Support Analytics is looking for an intensely curious, exceptional analytics leader with a passion for influencing senior leadership decision-making to improve business performance. Ideal candidates will possess a blend of leadership, communication and executive presence, and technical/quantitative skills, along with deep domain knowledge of the AppleCare Assisted Supp...