Software Triage Engineer - Apple TV App

Seattle, Washington, United States
Software and Services

Summary

Posted:
Weekly Hours: 40
Role Number:200539919
What happens when the world’s most innovative engineers' collaborate with the world’s most creative storytellers? TV gets reinvented. The Apple TV app team creates and manages the Apple TV app on iOS, macOS, tvOS and the new visionOS platforms, which redefine and refine the way people watch their favorite shows, movies, and so much more — including everything they love from the major subscription services. Today, the team also manages one of the most exciting new realms at Apple: we bring viewers the critically acclaimed and award-winning Apple Originals in Apple TV+. The Apple TV App makes it possible for people around the world to easily access content from multiple video providers on their devices while helping those video providers promote and monetize their work. We offer an environment where you are an integral part of an innovative, impactful team making a difference. Be ready to make something great when you come here. Dynamic, inspiring people and innovative industry-defining technologies are the norm at Apple. The people who work here have reinvented and defined industries with our products and services. The passion for innovation also applies to our business practices - strengthening our dedication to leave the world better than we found it. Join the team to build what’s next!

Key Qualifications

  • Screen incoming bugs (understand, reproduce and regress) related to video apps
  • Understand software components owned by the various engineering teams
  • Gather debug information from bug reports
  • Use debugging tools to do an initial triage of bug reports
  • Identify potential trends in incoming bugs and escalate to cross-functional teams
  • Drive improvement of test coverage and new product features based on incoming bugs
  • Strong analytical and problem-solving skills
  • Experience in scripting languages such as Python is a plus

Description

This position involves a combination of technical troubleshooting, clear communication and meticulous organization skills. You will work to understand incoming bugs, reduce them to actionable steps, and assign them to appropriate engineers. We also need someone who is comfortable working in a fast-paced environment with rapidly changing priorities. Excellent communication skills are a must, because of the high level of interaction with the engineering teams, management, other organizations within Apple. The ideal candidate will be highly technical, detail-oriented with a genuine passion for diagnosing and triaging software issues.

Education & Experience

- BS CS/CE/EE or equivalent experience

Additional Requirements

Pay & Benefits