Voice Experience Product Owner, AppleCare Digital
Imagine what you could do here.
At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. When you bring passion and dedication to your job, there’s no telling what you can accomplish. The people here at Apple donʼt just craft products - they build the kind of experiences that have revolutionized entire industries. Our people and their ideas inspire the innovation that runs through everything we do.
AppleCare’s Digital organization is seeking an innovative and passionate Voice Experience Product Manager. This position will help influence our generative strategies and deployments as welll as our existing portfolio of IVR applications and other products.
You would be joining a fast-paced, cohesive team with aggressive goals and tremendous drive. A successful candidate will bring the right balance of product ownership skills as well as technical and business knowledge to deliver on our support initiatives.
Help lead the generative strategy and roadmap planning for the AppleCare voice experience.
Work with voice designers and application engineers to turn design concepts into reality.
Manage a large portfolio of diverse projects and initiatives.
Lead partnerships with a variety of organizations and teams.
Craft and deliver concepts, proposals and presentations for a variety of business and technical audiences.
- Minimum of 3-5 years of experience owning large, cross-functional, contact center, and support initiatives including IVR technologies.
- BA or BS or minimum of 3-5 years related work experience.
- Experience with generative technologies, conversational design and associated integrations.
- Analytical problem solver. Ability to utilize data driven methodologies to ensure continued program success.
- Ability to transform data and observations into impactful insights and actionable plans.
- Capable of coordinating and directing global teams of high-performing project managers, developers and business operations resources.
- Bachelors degree in Computer Science, Computer Engineering, or Business preferred.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.