Channel Sales Program Manager - Brazil
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Apple’s Sales organization generates the revenue needed to fuel our ongoing product development and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the ambassador of Apple to our largest customers.
In this role you will define the strategy and deploy POS programs with our key partners. You will own these efforts across the different channel routes-to-market (Retailers, Carriers and Monobrand Reseller Partners), depending on top strategic priorities.
The success of these programs is dependent on the coordinated efforts of several key teams within Apple. This position is directly responsible and accountable for successfully orchestrating the cross-functional work at the country and regional levels including interactions with teams in Sales, Marcom, Finance, Legal, Business development, operations and staffing.
To be considered, please submit your resume in English.
We are seeking a highly motivated and experienced Brazil Point-of-Sale (POS) Program Manager to lead and execute our POS strategy across Brazil. This critical role will be responsible for defining, implementing, and managing all aspects of our POS programs to drive brand visibility, enhance customer experience, and ultimately, increase sales.
- Strategic Vision: Define and develop the Brazil POS program strategy, including partner selection, program timing, budget allocation, and overall objectives.
- Lifecycle Ownership: Manage the entire POS lifecycle, from initial planning and installation to ongoing maintenance, new product introductions, and periodic refreshes. Develop clear POS briefs and coordinate deployments, including NPI logistics.
- Partner Engagement: Build strong relationships with partners at all levels to understand their needs and align them with our business objectives. Negotiate optimal POS placements and influence program design and merchandising strategies.
- Performance Management: Discuss POS program performance, maintenance requirements, and audit results with partners to identify areas for improvement and implement initiatives to optimize the customer experience.
- Budget & Team Management: Own the POS operations budget for Brazil and effectively manage team of one.
Continuously maintain a well-rounded understanding of Brazil sales strategies to support the country plans by leveraging POS experience and linked POS initiatives, ensuring the quality at all times. Lead discussions with key partners to distill needs, priorities, risks and impacts associated with multiple POS projects.
- Define Brazil Point-of-Sale (POS) programs strategy (what programs with which partners, timing, budgets, etc)
- Own the life cycle at the Point-ofSale from planning to installation, maintenance, new product introductions, refreshes, etc. Craft POS briefs, coordinate deployments and NPI logistics.
- Engage with partners at all levels to understand how their needs and our objectives can merge and develop the right initiatives (negotiate the right POS spaces, influence the type of programs or merchandising needed, etc).
- Discuss with partners POS programs, maintenance needs and audit results to implement initiatives to provide the best customer experience.
- Own the POS operations budget for the country and manage the CSP Brazil team.
- 8+ years of proven experience in sales operations, trade marketing or point of sale (POS) operations in the technology or luxury industry
- Well-rounded experience in business planning and strategy with proven implementation skills.
- Proven experience in POS programs management with channel partners, with strong awareness of internal and external objectives and the importance of brand and standards for the channel
- Well honed interpersonal skills to quickly connect and build strong professional partnerships including C -Level
- Exceptional verbal and written communications skills
- Excel proficiency
- Proactive in driving projects moving forward in an organized way while keeping partners engaged
- Exceptional analytical skills and obsessive attention to detail
- Fluency in English and Portuguese required
- Solid business knowledge to connect the dots among seemingly independent subjects and to challenge cross-functional teams and partners to achieve the desired results
- Foresight to anticipate risks and mobilize stakeholders to eliminate or minimize such risks in a timely manner
- Proactive with a strong problem-solving ability; mental agility to anticipate challenges and to react quickly
- Exceptional ability to manage complex projects involving multiple teams/phases and conflicting interests
- Ability to juggle multiple projects and to deliver with exceptional consistency and quality in every one of them
- Bachelor's degree preferred. Advanced degree a plus