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You enhance team knowledge by modeling exceptional service and educating and mentoring team members.","description":"Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.\n\nSupport customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. \n\nTroubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software. \n\nProvide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.\n\nWork with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.\n\nUse extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team.\n\nServe as a Mentor, resource, and positive role model for Genius Bar team members. \n\nSupport leadership in providing timely resolution to customer escalations.\n\nPerform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.\n\nContribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.\n\nDemonstrate Apple’s values of inclusion and diversity in daily activities.","preferredQualifications":"You can:\nDemonstrate technical expertise of Apple products and services, including repairing devices.\nAnalyze problems and follow troubleshooting steps to identify the root cause of a technical issue.\nNavigate customer service issues with care and strong interpersonal skills. \nApply an action-oriented mindset and sense of motivation to do what’s best for the customer and Apple, often anticipating and adjusting for problems and roadblocks.\nWork in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple customers or hardware repairs at the same time.\nCommunicate effectively and tailor your communication style to different audiences.\nCollaborate and motivate across the store and and among key partners to achieve individual and overall team goals.\nSupport and educate the broader team by sharing knowledge, experiences, and insights.\nFrequently handle, lift, and move merchandise safely.","minimumQualifications":"You should:\nBe available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.\nHave experience in retail or sales, or related work experience.\nPossess the visual inspection and fine motor skills to safely perform hardware repairs.\nHave experience troubleshooting hardware and software issues in a customer service environment.","internalDetails":null,"eeoContent":null,"postingSupplements":{}},"location":{"id":"postLocation-BELC","name":"Belgium","code":"BELC","countryName":"Belgium","countryID":"iso-country-BEL","level":1,"active":true,"postLocationCountryID":"postLocation-BELC","localizations":{"de_AT":{"name":"Belgien","languageName":"German - 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Daarnaast ben je proactief en in staat om in te spelen op problemen en hindernissen.\nWerken in een hectische omgeving, vaak met strakke deadlines en onder druk, terwijl je met meerdere klanten of hardware-reparaties tegelijk bezig bent.\nEffectief communiceren en je communicatiestijl aanpassen aan je publiek.\nSamenwerken met anderen in de Store en met belangrijke partners, en anderen motiveren om zowel individuele doelen als teamdoelen te behalen.\nHet Store-team ondersteunen en voorlichten door je kennis, ervaring en inzichten te delen.\nRegelmatig opgestelde producten veilig optillen en verplaatsen.","minimumQualifications":"Je hebt:\nBeschikbaarheid om te werken volgens een rooster op basis van de behoeften van je Store. Dit kan betekenen dat je ’s avonds, in het weekend of tijdens feestdagen moet werken. 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Posting locations for BE-Genius

BE-Genius

Learn about the different roles, benefits and career growth opportunities you’ll find in the Apple Retail community.