AIML - Annotations Account & Program Manager, Data Operations
Seattle, Washington, United States
Machine Learning and AI
The AIML Data Operations team is a fast paced, dynamic environment. In this role you will engage with teams across Apple’s ecosystem with the ultimate goal of delivering high-quality annotated data. You will be responsible for capturing initial requirements, following through on all program commitments from our cross-functional operations and engineering teams, and maintaining the customer relationship. You will need to understand the strategic goals of your customers to help prioritize operations tasks and coordinate with capacity planning for operational resources. Being successful at Annotations Account and Program Management means that teams all across Apple, working on unreleased products and/or existing beloved features, will come to rely on you to meet their annotations needs with high quality, efficient, and timely annotated data.
Key Qualifications
- 8+ years of experience managing projects or programs including large, cross-functional initiatives across global teams.
- Experience in customer-facing roles with emphasis on customer satisfaction.
- Superb communication skills, both written and verbal. Can clearly articulate pointed questions to disambiguate strong customer requests from true customer requirements.
- Skills for understanding and consolidating multiple points of view into an influential recommendation to move projects forward.
- Excellent in teamwork and relationship building. Works to establish a collaborative working environment. Will go above and beyond to get the job done.
- Follows through on commitments exhibiting a high degree of ownership and accountability.
- Strategic problem solver, continually looking for ways to increase productivity and decrease confusion for customers and operations teams.
- Self-directed and proactive. You thrive in an ambiguous and fast-paced environment.
- Experience working with annotated data and ML researchers is a plus.
Description
As a top-tier program manager with exceptionally high EQ, you love working with people across technical and non-technical domains to solve problems and deliver results. In this role, you’ll have a chance to lean on all of your soft skills and technical background while you engage with teams across Apple’s ecosystem who are working on innovative machine learning technology. You will work across numerous groups in the operations, engineering, and business teams to build a program that will deliver annotated data to your customers, meeting their requirements. You will act as the overall program manager ensuring follow-through on many operational projects, from prototyping to scaling across global teams to QA. You will work with the data analytics and capacity planning team to inform future annotations capacity requirements. Ultimately, you will be responsible for ensuring the satisfaction of your customers by delivering annotated data within all specified dimensions, and by working collaboratively to tackle problems as they arise, gaining your customer’s trust and confidence.
Education & Experience
Bachelors degree is preferred