Digital Content Management Solutions Manager, Online Store Re-platform
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.
Join Apple’s Digital Content Management Solutions team, where you will drive strategic transformational changes to the infrastructure that powers the Apple Online Store. As a technical Solutions Manager, you will ensure seamless integration, high performance, and operational scalability in shaping the future of digital shopping. The ideal candidate is a strategic problem solver who operates with a sense of urgency, possesses exceptional attention to detail, and excels at managing complexity while balancing competing priorities. Your ability to navigate ambiguity and advocate for ground breaking, data-driven solutions will be crucial in our mission to redefine e-commerce excellence.
In this role you will:
Apply your expertise in process and systems design to help architect a robust and scalable e-commerce platform, often times championing innovative technologies that challenge conventional approaches.
Collaborate with Product Management and Engineering teams to define, develop, and implement systemic capabilities needed for the efficient production and distribution of digital content.
RESPONSIBILITIES:
- Model and simulate the digital content supply chain to identify system bottlenecks, using root cause analysis and systems thinking to propose and implement technological solutions that enhance operational effectiveness.
- Define system functional requirements and conduct rapid experimentation to prototype, pressure test, and validate technological solutions, exercising independent judgment in selecting the appropriate methods and evaluation criteria to achieve results.
- Extract actionable insights from complex data sets, driving informed design decisions and optimizing workflows through data-driven methodologies.
- Communicate technical strategies and system architectures effectively to leadership and stakeholders, ensuring clarity and alignment throughout the product development lifecycle.
- BA/BS in Computer Science or a technical degree, or 8+ years of relevant professional experience
- Exceptional communication & presentation skills; experience briefing executives (Director+ level), expertly articulating technically complex concepts clearly and concisely.
- Master data storyteller with experience leveraging advanced analytics including Python, pandas, NumPy, Matplotlib to derive actionable insights from complex data sets.
- Technical proficiency in online marketplace integrations in Asia Pacific, particularly China; fluent in Mandarin for technical documentation and communication, with a willingness to accommodate international travel.
- MS (in relevant fields like Industrial Engineering, Systems Engineering, etc.) or MBA is desired.
- Expert in business process modeling and documentation tools, including SIPOC, BPMN, and Value Stream Mapping.
- Experience applying problem solving frameworks (DMAIC, kaizen, etc.) and process improvement methodologies (six sigma, lean, TQM, etc.) to drive operational excellence.
- Technical understanding of e-commerce platforms and tools, including Content Management Systems (CMS), Digital Asset Management (DAM), and Product Information Management (PIM) systems, and Syndication Management Systems (SMS) used for the production, management, and distribution of digital content.
- Experience harnessing new technologies, such as generative AI, to automate and optimize digital content production and distribution workflows.
- Experience with software development lifecycle (SDLC) methodologies and tools (e.g. Agile, Waterfall, RAD) to facilitate productive engagement and dialogue with technical business partners.