Apple 在线私人设置专家

Shanghai, Shanghai, China
Support and Service

Summary

Posted: 2018 年 3 月 8 日
Weekly Hours: 40
Role Number: 113541623
Apple在线私人设置团队正在寻找积极向上,以客户为中心,精通产品知识,可以为Apple客户提供卓越体验的人才。 在 Apple, 我们鼓励勤奋,致力创造轻松愉悦的氛围。我们相信创新来自于多样化背景的人才从不同角度去解决问题的过程。同时我们也相信每一次与顾客的互动都是一个机会,创造愉悦、深度沟通、跟带来启迪。通过专注于每一个细节,我们能够为顾客带来至关重要的影响。创造这样的环境,从你开始。 The Retail Contact Center Online Personal Setup team is looking for motivated, customer-focused and tech savvy individuals with a desire to offer Apple customers an exceptional customer experience. As a setup specialist, you help create the energy and excitement around Apple Products, providing a tailored experience unlike any other. At Apple, we believe in hard work, a fun environment and the kind of creativity and innovation that only comes when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage and inspire. By focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with you!

Key Qualifications

  • 流利的英文读写能力;
  • 对 Apple 产品充满热忱并享受展示和介绍 Apple 产品解决方案如何切合不同顾客需求的过程;
  • 执着于为每一位顾客提供充满惊喜、以及完全个性化的私人设置体验;
  • 优异的口头沟通与书面表达能力,出色的人际技巧以及演讲技巧;
  • 将技术语言进行深入浅出的解读并使顾客易于理解和接受的能力;
  • 销售以及顾客服务方面的成功经验;
  • 对 Apple 产品、应用及服务产品有较好了解;
  • 能够适应在多角色或跨角色团队中工作;
  • 解决问题的能力
  • 压力下沉着应对的能力;
  • 专注顾客体验,注重细节;
  • Fluent in English
  • Love the Apple products and enjoy showcasing how products and solutions can be adapted by every customer
  • Believe in providing an amazing, personalized setup experience to each and every customer
  • Excellent communication (oral and written), with interpersonal and presentation skills
  • Skilled at translating “tech speak” into everyday language for all customers to understand
  • Proven sales and/or customer service success
  • “Gets” technology & has hands-on knowledge of Apple products, applications & services
  • Ability to work in cross-functional teams
  • Keen on seeking for innovative problem solving
  • Exhibit composure under pressure
  • Customer-focused, detailed-oriented

Description

我们对 Apple 私人设置专家的期望: 能够同步利用不同平台(电话,屏幕分享和聊天平台)与顾客进行交互; 通过提供独一无二的体验与顾客建立、维系亲近自然的关系; 对 Apple 生态系统有充分认知,并擅长使用通俗易懂的语言解释产品技术问题; 通过不断总结,自发性地学习并与团队分享,以提高个人及团队核心竞争力 向顾客传递积极向上的 Apple 价值观; Specialists will be expected to:  Interact with Apple’s customers through multiple channels simultaneously Create, build and nurture relationships with customers by providing a unique experience Have a firm grasp on the Apple ecosystem and be able to communicate technical aspects of our products in non-technical terms Understand and convey the positivity of Apple’s values to our customers Through continuous reflection, keep proactive learning and sharing with team to increase individual/team competitiveness

Education & Experience

Additional Requirements

  • 具有高效快速的向顾客做出反馈的能力,深谙书面和文字交流的动态性;
  • 具有独立思考的品质并对自我职业发展充满热忱;
  • 能够沉重应对不明朗局面;
  • 在较大压力和快节奏工作中保持积极向上的态度;
  • 追求成效,展现高度的进取和决心;
  • 对不断演变的技术、流程和环境充满适应力和灵活性;
  • 在较少监督下工作和作出正确决定的能力;
  • 较强的组织能力;
  • 接受轮班制;
  • 团队精神;
  • Ability to offer responses to customers in fast paced environment, understanding the dynamics and responsibilities of written communication
  • Independent thinkers with a passion for self-owned career development
  • Comfortable working with ambiguity
  • Ability to maintain a positive attitude in high-stress/fast-paced work environment
  • Drive for results, demonstrates high degree of drive and determination
  • Adaptive and flexible to changing technologies, process and environments
  • Ability to work and make decisions with minimal supervision
  • Strong organizational skills
  • Flexible schedule, ability to work on shifts including nights and/or weekends.
  • Team Player