Security & External Affairs Manager - Suzhou Store
Suzhou, Jiangsu, China
As the first and single point of contact you will be responsible for external engagements with Public Security Bureau and Fire Safety Bureau and in-store security as well as establish and develop relationships with “PSB” and “FSB”.
- - Excellent verbal and written skills.
- - Speaks and writes English.
- - Ideally speak Mandarin with fluency in the local dialect a plus (e.g. Shanghainese for Shanghai, Cantonese for Shenzhen).
- - Ability to work individually
- - Real Passion for Apple products and Retail.
Responsibilities include: - interacts with the local and district-level Public Security Bureau and Fire Safety Bureau which, have jurisdiction over the store. Engage the key personnel of each establishment periodically to build and enhance relationships. - Identify and communicate with other PSB units, or government agencies, both within and outside the locality, if they are considered critical and/or beneficial to the store’s business operations. - Develop and regularly update a directory of contacts from Public Security Bureau and Fire Safety Bureau. - Consult internal partners (Government Affairs, PR, Legal, store/market leaderships, market support functions such as Marketing) to formulate engagement strategies. - Monitor changes in public (government) policies, laws and regulations, local/ national/international events, organizational and key personnel changes (especially in local PSB and FSB) that may impact store’s and Apple’s relationships with them. Formulate response plans and engage partners to implement these plans. - Receive and review all requests from PSB and FSB with a sense of urgency. - Ensure all actions performed in response to such requests are fully aligned with Chinese laws and regulations, and company’s policies. - Support police / criminal investigations by providing information, CCTV footages, products and any other materials to PSB officers in a timely manner as well as any other relevant company policies that apply. - Maintains documentation all reports and requests for audit purposes via escalators and emails. - Raise any incidents of interests and sensitive issues concerning PSB / FSB, store safety and security, to LP, market/store leaderships and relevant market support functions such as Marketing and PR. - Provide Senior LP Manager with periodic updates on PSB / FSB requests handled and activities conducted to improve relationships with law enforcement. - Educates Preservation Manager and in-store Preservation & Operations Specialist (“P&O’) to meet fire safety requirements. - Conduct periodic training for store employees on work with PSB / FSB, conflicts resolution, personal safety awareness, etc. Use on existing platforms such as daily downloads, resets, etc. - Ensure that in-store security systems are in good working conditions. Bring up any system failures and coordinate with vendors to rectify the problems. - Oversee the in-store security guards to ensure the overall effectiveness and efficiency of their deployment. Ensure that the deployment mitigates the prevailing risk exposure of the store. Consult Senior LP Manager to review and revise guard deployment where necessary. - Evaluate ad hoc requests for additional guards by the store and advise on the validity of such requests. Review the monthly invoices to ensure their accuracies. - Work closely with the security guard vendor to ensure that their performances meet requirements and expectation. Bring up problems with guards, especially if the problems concern honesty and integrity, to Senior LP Manager with recommendations on possible solutions. - Support Senior LP Manager in security planning and implementation for major events such as new store opening and new product launches. These include queue management, people, logistics (such as stanchions and metal barricades) and submission of plans for approval with the relevant authorities, especially the PSB. Work closely with internal partners such as Marketing, Merchandising and Public Relations for such events. - Support Senior LP Manager during external and internal investigations, including research, interviews and coordination, documentation (such as writing reports). - Assist the Senior LP Manager to identify process loopholes and control gaps, and to implement measures to close those gaps, through investigations and store checks.
Education & Experience
- - Minimum 5 years of work experience.
- - Understanding of all store functions such as Red Zone and Family Room.
- - Experience in looking after government officials a plus.
- - Essential competencies include, but are not limited to the following:
- - Problem Solving, Dealing with Ambiguity, Ethics and Values, Interpersonal savvy, Conflict Management, Managerial courage, Organizational agility, Perseverance and Priority Setting.