Payment Support Specialist

Shanghai, Shanghai, China
Support and Service


Posted: 2019 年 6 月 3 日
Weekly Hours: 40
Role Number: 114011698
Exciting opportunities exist for highly motivated professionals to join the Retail Contact Centre Order Administration Team (RCC OA Team). The RCC OA team is dedicated in providing excellent online customer experience through efficient Payment processing support for online transactions. We are seeking dynamic individuals who are analytical, with an eye for detail and highly customer focused in managing regional online orders related to credit card authorization, prepaid-payment processing, payment gateway matters and determine appropriate order resolution action in a timely manner. The successful candidate is highly adaptable to change, self-starter and possess excellent learning agility.

Key Qualifications

  • Customer focused and demonstrate enthusiasm to achieve customer satisfaction
  • High learning agility and adaptable to change
  • Self-starter, positive and a team player
  • Analytical, able to focus and simplify complex matters
  • Meticulous and detailed oriented
  • Stay curious and think out of the box in problem solving
  • Quality decision making with sound judgement skills
  • Performance driven and desire to strive for excellence
  • Strong verbal and written communication skill
  • Good self-awareness and display active listening skill
  • Strong work ethic in dealing with confidential information


Resolve credit blocks to ensure timely order resolution and fulfillment Handle payment escalations from internal functional stakeholders Manage pre-paid payment order conversion Partner with Payment Gateway/Merchant Banks to resolve payment escalations Handle customer enquiries pertaining to payment matters and identify the most appropriate resolution outcome to deliver best customer experience Deal with refund/billing matters post order shipment Perform outreach to customer to resolve credit matters (via email and phone) Opportunity to participate in Payment related projects

Education & Experience

Bachelor Degree, Diploma or equivalent

Additional Requirements

  • Effective communication in Mandarin and English
  • Flexibility to work rotating shifts, including Weekends and Public Holidays