Head of RE&D FM Operations, Greater China

Shanghai, Shanghai, China
Corporate Functions


Posted: 2018 年 9 月 28 日
Weekly Hours: 40
Role Number: 114281486
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Imaging what you could do here. At Apple, creative ideas have a way of becoming wonderful products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The Greater China Head of Facilities Operations role requires the skills of seasoned facilities professional with strong administration, maintenance, and operations expertise together with extraordinary customer relationship skills. You are expected to has a strong emphasis on managing world-class site operations and service levels. Ability to interact with Apple business functions and customers at all levels and provide timely and accurate status reporting. Multiple partner relationships. You will also manage/oversee respective site budgets & resource plans.

Key Qualifications

  • - 10+ years in Facility Management or related field with client organisation or recognised consulting firm
  • - Related management experience leading a large/distributed FM team
  • - Budget management experience
  • - Contract / Operations Management experience
  • - Excellent communication skills and presentation skills
  • - Ability to connect and lead dispersed internal / external teams including project teams
  • - Understanding of LEED/environmental practices in the workplace
  • - Verbal and written English
  • - Passionate about customer service and end-user experience
  • - Self-starter and highly motivated FM practitioner
  • - Project Management experience an advantage
  • We are expecting you with below key skillsets,
  • - Strategic thinker with strong analytical & problem solving skills
  • - Excellent oral & written communication skills
  • - Excellent interpersonal skills & customer service focus
  • - Strong knowledge of finance systems & budgeting
  • - Ability to influence key stakeholders


You will resume the leadership accountability for the delivery, management and maintenance of all RE&D site services, including; - Collaborating with business units, RE&D/partners and vendors - Provision of comprehensive FM tools across the portfolio - Manage/support small work projects as instructed - Adherence to the use of established protocols, tools and processes - Lead service & performance levels to the highest standard - Ensure vendors compliance with agreed SLAs and KPIs - Drive consistency in RE&D site services and resources as directed - Advise, support and/or driving improvement to FM sites services - Support site EH&S compliance

Education & Experience

Degree (or equivalent) qualified in related field e.g. Facility Management / Business Administration

Additional Requirements