Business Process Re-engineering Manager

Shanghai, Shanghai, China
Operations and Supply Chain


Posted: 2018 年 9 月 14 日
Weekly Hours: 40
Role Number: 114286341
COMPANY OVERVIEW: Apple ignited the personal computer revolution in the 1970s with the Apple II and we reinvented it in the 1980s with the Macintosh. Today, we continues to lead the industry in innovation with its award-winning computers, OS X operating system and iLife and professional applications. Apple is also spearheading the digital media revolution with its iPod portable music and video players and iTunes online store, and has entered the mobile phone market with its revolutionary iPhone. POSITION OVERVIEW: Make a difference. Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We are seeking experienced Business Process Re-engineering Manager. You'll have the ability to develop and lead a team of Program Managers in support the completion of key projects with a focus on Supply Chain & Production Operations Management. You are responsible for providing appropriate written and verbal communications to the Senior Management team on area status and issues. Integrates well with peers to lead the department towards the yearly goals. Provides oversight of a global (or Regional) portfolio of projects within a given business process discipline. You should have the ability to manage medium to large size teams. Function as a Program Manager or Individual Contributor in times of team resource constraints.

Key Qualifications

  • Ability to build processes from a business need or issue resolution
  • Deep understanding of project management methodology
  • Experienced in leading medium (6-8 individuals) to large (8-12+ individuals) teams
  • Validated ability to lead to deadlines and meet cost constraints
  • Proficient at managing multiple efforts simultaneously
  • Excellent interpersonal skills
  • Strong leadership skills
  • Solid presentation skills
  • Ability to maintain and develop relationships within Apple
  • Ability to think strategically and articulate the concepts
  • Understanding of the business processes as needed by the track / area
  • Excellent organizational and documentation skills
  • Excellent knowledge of the systems development lifecycle
  • Proficient in business process flow diagramming
  • Ability to facilitate Brainstorming sessions to gather requirements
  • Ability to perform robust business process analysis and recommend solutions
  • Excellent listening skills
  • Literacy with MS Word, MS Excel, and basic project planning tools


The essential duties of this position include: - Manages, plans and develops team activities in support of track/area project portfolio - Employee development, mentoring, and guidance - Acts as point of issue critical issue for the team - Assigns personnel to work on project teams while stabilizing business needs and expectations - Communicates team / portfolio status on a regular basis to Senior Management - Conducts weekly portfolio priority meetings - Able to work with Apple’s Manufacturing Partners when issues arise to provide quick and robust solutions - Develops and provides communications during the resolution of key issues within the track/area - Partners with IS&T to ensure that Apple’s Manufacturing Partners are prepared for growth with a robust infrastructure - Communicates with customers and partners to ensure quality of product and service provided by the team - Prioritizes and delegates key project tasks to team members - Provides customers and partners with alternatives when key problems surface - Leads brainstorming sessions related to BPR Departmental tools and process improvements - Assists in the development of strategy for their particular business track / area - Assists business units in crafting quality BHU Documents in support of strategy roadmaps - Acts as an ambassador for the BPR Department with other Departments within Apple - Acts as a liaison between the business and IS&T to ensure business project needs are adequately met with technology solutions - Maintains a global/regional resource plan within a given business track or area - Provides consulting expertise through effective communication to customers, partners, management, staff and peers to ensure expectations are met

Education & Experience

Bachelor/Master degree, with a technical major, such as engineering, computer science or similar preferred, equivalent work experience will be considered.

Additional Requirements

  • - Typically manages medium to large teams
  • - Works with minimal to no supervision
  • - Has 6-9 years experience in management
  • - Has 6-9 years of Process or Industrial Engineering experience
  • - Excellent communicator who adapts based on the level of the audience
  • - Produces work product of the highest quality with minimal review by supervisor
  • - Builds and maintains business relationships and monitors customer perceptions of the deliverables
  • - Monitors market / industry trends and emerging technologies to identify areas for high-reaching advantage.