Retail IS&T Field Leader
Beijing, Beijing, China
Software and Services
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- Work closely with Market Director, store management, main IS&T teams and Market Support to identify and resolve top issues impacting technology in the Apple Retail Stores.
- Use experience of store processes, systems and feedback received from Market Leaders and Store Leaders to recommend system improvements and changes. - Actively monitor Espresso ticketing system looking for most problematic stores. Develop communication and strategy for improving store’s technology by providing on-site analysis, coordinating appropriate IS&T resources to address issues, or providing appropriate systems training to stores. - Partner with multiple application owners, systems owners, help line and key users for issue prioritization. - Enthusiastically handle store systems support issues and act as the liaison between the business and IS&T providing status updates, driving teams to identify root-cause, and ensuring solutions are rolled out to all Retail Stores. Be the buffer between retail stores and the various teams. - Identify and communicate better practices to IS&T Field team by communicating detailed technical analysis and root cause reports to multi-functional. - Develop IS&T agenda for market meetings - communicate project updates and address technology topics. - Visit each store in the market quarterly to ensure systems are in good health and installed to expected standards. Follow-up with Store Leader on additional training needs or non-compliant system/technology installations that need to be addressed. - Develop training and communication strategy for Retail resources that will support IS&T. Lead the IS&T Interns and in store IS&T point of contacts in given market assisting with selection, training and support. - Watch equipment shipment, resource scheduling, systems setup for NSOs and remodels. Deliver high level IS&T systems/troubleshooting/ticketing support training new and existing store staff and management.
Education & Experience
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