Apple Support Web Editor/Writer

Shanghai, Shanghai, China
Support and Service


Weekly Hours: 40
Role Number:200112815
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple is looking for a writer to join our Apple Support Online APAC team. You will craft thoughtful, engaging social posts, and any copy embedded within images, videos, and animations for use on several APAC channels. You will work with the production team and leadership to translate common customer-reported issues into posts, scripts, and visuals that help people resolve issues and better understand key hardware and software features.

Key Qualifications

  • 5+ years of experience writing for traditional or digital agencies, in-house marketing teams, or digital publications
  • Experience authoring and editing business content for a support audience
  • Strong background in copywriting for videos and social media
  • Extraordinary writing, editing, collaboration, and interpersonal skills
  • Ability to juggle multiple projects on tight timelines and adapt quickly to changing circumstances
  • Experience writing specifically for video and Weibo, and collaborating with producers, art directors, designers and subject matter experts
  • Ability to express ideas clearly and diplomatically
  • Ability to take technical content and make it easy for non-technical audiences to understand
  • Experienced reviewing your own work with others
  • Deep understanding of the Apple tone and voice. Ability to develop ideas that are surprising and fresh, yet unmistakably Apple
  • Ability to build and revise copy quickly, and to articulate the message to partners
  • Utmost attention to detail, and the ability to filter and focus on what’s important
  • Clear and simple writing that speaks to customers in their own language
  • Hyper-focused on product accuracy
  • Resilient when we have to leave good ideas behind (in pursuit of great ones). Passion for providing a great user experience
  • Willing to take risks, fail, and learn from mistakes
  • Ability to work across multiple functions and timezones
  • High level of personal and professional integrity
  • Strong work ethic with a high degree of flexibility
  • Fluent in Mandarin and English


- Run content projects and communicate status dedicatedly - Understand local market social media landscape and cultural nuances - Meet deadlines and keep project managers in the loop. - Fluent in the latest Apple products, solutions, and related technologies

Education & Experience

Bachelor's degree in technical communication, writing/composition, or similar field

Additional Requirements