Manager, Ownership Operations
Shanghai, Shanghai, China
Sales and Business Development
“If you're gonna make connections which are innovative... you have to not have the same bag of experiences as everyone else does.”—Steve Jobs At Apple, we share a commitment to excellence by partnering with world-class managers, all with one unified vision—creating innovative products that delight customers. As the Ownership and Service Operations Team, we guide, motivate and inspire our retail teams to do their lives’ best work, delivering unparalleled experiences to all who enter our stores. We develop programs and processes focused on achieving and supporting these goals, and collaborate with partners across Apple to ensure customers receive a world-class experience each time they engage with us. As an Ownership Operations Manager, you will work with the Global Retail Support team to launch Apple’s newest innovations and initiatives into our Stores, defining the operational rollout of commercial activities and Today at Apple programming. Sounds like a good challenge? You excel in managing global cross-functional projects. You believe in connecting the dots for a complete solution. Partnering cross-organizationally is something you thrive at, too, because you believe strongly that solutions aimed at elevating the service and loyalty customer journey are what drive efficiencies and great experiences for our customer, and for our teams. Sounds like a good challenge, for you? Read further on the role and key qualifications. Connect the dots and tell us why you are the right person to take up this challenge.
- 5+ years of leading a collaborative and successful team.
- Project management experience.
- Strong leadership with vision and purpose.
- Fluency in English. Mandarin and/or Cantonese fluency is highly desirable (Additional language skills are a plus).
- Excellent organizational and documentation skills.
- Facilitate brainstorming sessions to gather requirements.
- Knowledge of best practices for employee experience and satisfaction.
- Some travel required.
Develop, coach, and mentors a high performing Service team Attract and retaining top talent. Drive the design, development, implementation and management of initiatives that align with Apple Retail priorities. Develop project proposals, business cases, and return on investment ideas that transform employee and customer experience. Manage complex projects to major milestones. Influence decisions through collaboration, leadership, and a customer focused approach. Exercise diligence in research, discovery, and testing. Analyze data and information, identify trends and problem statements, create innovative solutions and strategies, drive implementation and execution and iterate. Establish productive relationships with field teams, Global Retail Support, and Apple partners globally. Excel in an ambiguous, fast-paced environment operating at both strategic and tactical levels.