Field Operations Leader

Shanghai, Shanghai, China
Apple Retail


Weekly Hours: 40
Role Number:200124164
The Field Operations Leader plays an integral part in supporting the growth of Apple Retail key initiatives and priorities as a part of the Retail Strategy and Store Experience team. As a member of this team, the role partners with the Market Director and Market Leaders, to provide insight, guidance and direction on the execution of business priorities. The Field Operations Leader partners with the store operations program managers to provide field perspective and recommendations on the design and execution of new programs.

Key Qualifications

  • A proven track record as a Store Leader or equivalent, providing a high level of service and support to internal and external customers
  • Strong leadership skills with an ability to engage with all levels within the organization and challenge the status quo
  • Flexibility to manage competing priorities and shift focuses as determined by changing needs of the business
  • Ability to create teams and partnerships within the field and corporate organization
  • An in depth understanding and ability to articulate the Apple Retail strategy
  • Exceptional analytical and problem solving skills
  • Excellent written and verbal communication skills
  • Position requires up to 70% travel


Partner with Senior Market Director, Market Director, Market Leader to support the effective execution of Apple Retail priorities Communicate vision and purpose of key priorities and programs Identify and communicate areas of opportunity Provide feedback to Global Retail Support partners on existing programs and initiatives Develop and maintain a deep understanding of Apple Retail priorities Leverage data and reporting to understand key trends and insights Consult with and advise leaders to drive performance Identify and share successful practices to enhance the team and customer experience Conduct store visits in partnership with Market Leaders Facilitate remote connections with key partners

Education & Experience

Additional Requirements