Customer Service Specialist, Cantonese, Retail Customer Care

Shanghai, Shanghai, China
Support and Service


Weekly Hours: 40
Role Number:200124791
Apple Online Store team is looking for motivated, outgoing, service-minded individuals who want to offer Apple customers an unparalleled experience.

Key Qualifications

  • Creative problem solvers
  • Comfortable working with ambiguity
  • Strong comprehension skills
  • Ability to maintain a positive attitude in high-stress/fast-paced work environment
  • Ability to make sound decision with minimal supervision
  • Complex problem-solving capacity (problem solving skills
  • Strong organizational skills
  • Ability to focus and deliver concise information
  • High accuracy work quality
  • Ability to build customer engagement
  • Good team player
  • Professional verbal and written communication skills
  • Ability to type in excess of 45 WPM with 95%+ accuracy
  • Technical aptitude (computer literate, able to quickly learn new applications
  • Ability to work in cross-functional teams


The Customer Service Specialist will provide phone or chat support to customers who have order-status questions or require changes to their orders. Translate tech-speak, billing, shipping, and eCommerce jargon into everyday, understandable terms. Leverage multiple sources of information to stay current on product features, technology changes, and events that impact customers. Ability to anticipate next steps and ensure an excellent experience after the call by setting expectations the customer may not have thought about: explaining when products will deliver, when a credit card will be charged, when a return will be received, and so on.

Education & Experience

Additional Requirements

  • Working proficiency of Cantonese speaking