AMP Discovery Fraud & Moderation Business Analyst

北京, 北京, 中国内地
Software and Services

摘要

发布日期:
每周工作时间: 40
职位编号: 200202618
The Apple Media Products Discovery Fraud and Moderation team is responsible for protecting the integrity of Apple services. As a member in the team, you will collaborate with our global analysts and key cross-functional partners to protect customers from exposure to spam, offensive content and fraudulent content.

关键任职资格

  • 2-4+ years of professional experience in fraud investigations
  • Be results-oriented, persistent, and meticulous
  • Analytical and capable of telling stories using data
  • Attention to detail
  • Set and meet deadlines
  • Exercise good judgement and be at ease when dealing with volatile customer issues
  • Can process high volume of information and distill the information down into root cause(s)
  • Suggest scalable solutions by use of data
  • Strong teamwork
  • Excellent interpersonal, written, and verbal communication skills in both Chinese and English is required
  • Additional language skills a big plus
  • Experience with SQL a plus

描述

In this role, you will join a global Moderation team to evaluate and take actions on signs of manipulation. You will help protect the worldwide customer experience of all Apple Media Products. You are passionate about excellence, accuracy and teamwork. You are diligent and don’t shy away from doing investigations on a daily basis. You are creative, comfortable with large amount of data and can follow operational processes and exercise good judgement to support our operational needs. Responsibilities include, but are not limited to: Analyzing complex data for the purposes of risk mitigation using multiple internal tools for investigations Consistently exercising sound judgement to identify potential problems and provide solutions Participating in and / or leading projects to enhance tools and features Working with teams across Apple to drive results that ensure an excellent customer experience Proposing solutions and making suggestions to improve processes when there’s consistent inefficiency. The candidate must also be prepared to work with minimal supervision while managing a variety of responsibilities.

教育背景与工作经历

BA/BS or equivalent experience

其他要求