AppleCare Quality Operations Managers (QOMs) lead teams of Quality Program Managers (QPMs) who are responsible for supporting and guiding their respective sites and business partners to achieve business goals. QOMs demonstrate a fundamental understanding of contact center operations, anticipate broader business needs, collaborate influentially with cross-functional teams, and develop strategic goals and tactical plans. QOMs align resources to maintain a balance of customer, people, and business focus; have a passion to develop future leaders; and drive accountability to ensure success.
Imagine what you could do here. At Apple, we love unusual ideas that have a way of becoming extraordinary products, services, and customer experiences very quickly. We bring passion and dedication to your job and there's no telling what you could accomplish.
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just build products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, you will help us leave the world bette...
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple do not just craft products - they build the kind of wonder that has revolutionized entire industries.
It is the diversity of those people and their ideas that inspires the innovation that runs through everything we do. Join Apple and help us leave the world better than we found it.
This position is available at our Campus in Che...
Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We provide equal opportunities.
Responsible for all aspects of manufacturing process, including maintenance of assembly and testing process consistency, process mapping, data correlation, as well as the capability for failure analysis on the yield hitters and reliability issues from process perspectives, and post-ramp qualification and new process implementation. Work together with the design engineering team and vendors to drive for product solutions, increase line efficiency and control product quality. Take ownership of sustaining production engineering to ensure production line is ready in terms of facilities, equipme...
作为 Specialist 专家，你需要提供适合的解决方案，将产品送到顾客手中，从而点燃顾客对我们的产品的激情。你需要了解 Apple Store 零售店致力于提供独一无二的顾客体验。一切从你发现顾客需求开始。在你的零售店团队成员的支持下，你要为顾客提供能够满足其需求的产品。对你来说，每一天都是将来访者转变成 Apple 的忠实顾客的机会。
在这一职位上，你可以选择成为全职固定员工，也可以以全职繁忙季员工或兼职实习生的身份，短期工作一段时间 (6 个月或以下)
Apple 员工不只创造产品，他们的奇思妙想更引领着整个行业的潮流。员工多样化的背景带来了思想的碰撞。从令人惊叹的科技到业界领先的环保举措，我们所做的一切都闪耀着他们的灵感与创新。加入 Apple，和我们一起让世界变得更美好。
我们一直在寻找雄心勃勃、充满热情的人才。我们期望您具备如下特质：能够激励其他员工在每次互动中为客户提供高水平的服务；注重客户体验，是一位以身作则的领导者，会全力支持自己的团队；积极构建良好的工作关系，要求自己和团队成员对工作高度负责；天生好奇，对能够充实团队和改善客户体验的工具和资源充满兴趣。
You’re a problem-solver and passionate about customers! You know what it takes to support a team to craft an incredible customer experience with every interaction. You are able to coach, mentor and lead a group of Area Managers, providing help when they need it and bringing out their very best. You know how to provide feedback and manage performance. You have a knack for strategic planning, program development, and forecasting business needs. If you are ready to inspire and lead, join Apple and help us leave the world better than we found it.
Apple has an opportunity to join the Apple Supp...
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
The Apple Support Tech Support Quality Program Manager (QPM) is responsible for helping AppleCare sites to improve Customer Satisfaction (CSAT) and Quality performance as measured by customer satisfaction results combined ...
Apple 员工不只创造产品，他们的奇思妙想更引领着整个行业的潮流。员工多样化的背景带来了思想的碰撞。从令人惊叹的科技到业界领先的环保举措，我们所做的一切都闪耀着他们的灵感与创新。加入 Apple，和我们一起让世界变得更美好。
我们一直在寻找雄心勃勃、充满热情的人才。我们期望您具备如下特质：能够激励其他员工在每次互动中为客户提供高水平的服务；注重客户体验，是一位以身作则的领导者，会全力支持自己的团队；积极构建良好的工作关系，要求自己和团队成员对工作高度负责；天生好奇，对能够充实团队和改善客户体验的工具和资源充满兴趣。
We are looking for an Area Manager who will run large and complex Apple Support teams. You will be responsible for leading Team Managers and have direct accountability and ownership for your teams results. Area Managers are accountable for service quality, staffing productivity, efficiency and ensuring consistent world-class customer satisfaction. You achieve a high standard of excellence by demonstrating mastery in functional areas, anticipating broader business needs and translating strategic goals into tactical plans.
You lead day to day operational execution while influencing and empo...
作为 Specialist 专家，你需要提供适合的解决方案，将产品送到顾客手中，从而点燃顾客对我们的产品的激情。你需要了解 Apple Store 零售店致力于提供独一无二的顾客体验。一切从你发现顾客需求开始。在你的零售店团队成员的支持下，你要为顾客提供能够满足其需求的产品。对你来说，每一天都是将来访者转变成 Apple 的忠实顾客的机会。
作为 Specialist 专家，你需要提供适合的解决方案，将产品送到顾客手中，从而点燃顾客对我们的产品的激情。你需要了解 Apple Store 零售店致力于提供独一无二的顾客体验。一切从你发现顾客需求开始。在你的零售店团队成员的支持下，你要为顾客提供能够满足其需求的产品。对你来说，每一天都是将来访者转变成 Apple 的忠实顾客的机会。
您善于解决问题，能够轻松地与客户建立融洽的关系！您由衷地热爱科技，能够利用自己掌握的知识为客户提供指导，超越他们的期望。您热衷于探索事物运作方式，并能够在出现问题时找出其技术工作原理。您拥有优秀的口头和书面沟通能力，并能够有效地分清工作主次和管理时间。您能在多个系统和应用程序之间同时处理多个任务，善于分析、查明和解决各种各样的复杂技术问题，并且在技术环境中工作得心应手。您能够轻松地与客户展开互动，耐心地向他们分步说明解决方案，根据每位客户的情况定制不同的方法。您不仅要协助客户解决技术问题，还要提供卓越的客户体验。如果您符合上述条件，那么您可能成为下一位 Apple Support Advisor（技术支持顾问）。我们致力于协助员工发掘自己的潜力。