Imagine what you could do here! At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what can be accomplished! The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better ...
You know what it takes to encourage a team to create an incredible customer experience with every interaction. You are able to coach, mentor and guide a group of Area Managers, providing help when they need it and bringing out their very best. You know how to provide feedback and manage performance. You have a knack for strategical planning, program development, and forecasting business needs. If you are ready to inspired, join Apple and help us leave the world better than we found it.
We are looking for an Apple Support Senior Area Manager to lead a group of Area Managers. As a Senior Area...
AppleCare Quality Operations Managers (QOMs) lead teams of Quality Program Managers (QPMs) who are responsible for supporting and guiding their respective sites and business partners to achieve business goals. QOMs demonstrate a fundamental understanding of contact center operations, anticipate broader business needs, collaborate influentially with cross-functional teams globally, and develop strategic goals and tactical plans. QOMs ensure outstanding levels of customer satisfaction for the Apple customer by aligning resources to manage workflow efficiencies and maintain a balance of custom...
We are seeking to fill a position of Retail Customer Care Team Manager to join our team. Retail Customer Care team is Apple's eCommerce platform for interacting with customers through the web and phone. At Apple, we believe in hard work, lively environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and encourage – and that by focusing on the smallest of details, we can make big impacts with our customers....
At Apple, we are committed to delivering the best in class experience in all aspects of our business. The Learning Team is no exception.
We have an open position for an enthusiastic, motivated trainer to join our team. You would be responsible for meeting regional retail contact center training requirements by designing and delivering according to training strategy. You would also be accountable for the development and review of training programs that was identified through needs analysis. It is also your duty in ensuring the success of training through analysis, reporting and feedback.
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想象一下，你在这里可能获得的成就。在 Apple，新的想法总是能够很快变成出类拔萃的产品、服务和顾客体验。投入你的热情，专注于你的工作，你的成就不可限量。在 Apple，你将致力于提供出色的顾客服务并力求做到最好。我们十分珍视正直诚实、尽职尽责、善于合作、精益求精和敢于创新的人才。加入 Apple，和我们一起为世界留下更美好的印记。
作为支持专家，你将为在线订单和 Apple Store 零售店购物提供一系列售后支持，确保出色的顾客服务。你的职责包括维护订单、解决问题、服务顾客以及协助处理送货、账单、账户和订单管理等方面的问题。你还将力行创新，优化顾客旅程并提升效率。