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AppleCare Quality Operations Managers (QOMs) lead teams of Quality Program Managers (QPMs) who are responsible for supporting and guiding their respective sites and business partners to achieve business goals. QOMs demonstrate a fundamental understanding of contact center operations, anticipate broader business needs, collaborate influentially with cross-functional teams globally, and develop strategic goals and tactical plans. QOMs ensure outstanding levels of customer satisfaction for the Apple customer by aligning resources to manage workflow efficiencies and maintain a balance of custom...

The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspire the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. We are looking for a dynamic, passionate, motivated applicant for the position of Apple Support Operations Manager. You will be responsible for worldwide service supplier performance, ensuring continuity supply by running serv...