Apple Customer Experience (ACE) Leader
Rio de Janeiro, Rio de Janeiro, Brazil
Sales and Business Development
Do you have a passion for invention and self-challenge? Do you thrive on pushing the limits of what’s considered feasible? The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!
At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
An Apple Customer Experience (ACE) Leader is a business leader, overseeing sales, training, merchandising and operations across a number of retail partner stores within an assigned territory. They are responsible for the strategy at the Point of Sale (POS) and at the regional level.
This is a leadership position responsible for maintaining strong collaborative relationships with partner stores and regional management, influencing them to connect people to our products, find opportunities to grow Apple business, and deliver an amazing customer experience. It is also a field level role. We seek doers; people who love to get into the details of their business, coach sales staff, solve problems and maintain our merchandising standards. Analytical in nature, you will also be responsible for implementing marketing and incentive programs and providing feedback to Apple’s internal sales and marketing teams.
This role offers the variety to stretch and challenge you. One moment you will be meeting with senior managers reviewing sales results and aligning on next week’s objectives. Next, you'll be jumping on to the sales floor to train a staff member or help a customer select the best Apple product for their needs.
Key Qualifications
- Proven experience in a retail or consumer sales environment
- Fluent in Portuguese required; English a plus
- Passionate about technology
- Charismatic leader with strong influencing and relationship-building skills
- Extraordinary commitment to providing exceptional customer service
- Creative thinker, data-driven and problem-solver with proven analytical skills
- Strong facilitation and coaching skills; engaging and confident presentation style
- Excellent written, verbal, and interpersonal communications skills
- Results focused and totally committed to quality
- Capacity to influence and negotiate with high level managers
- Proven ability to inspire and motivate virtual team; thrives in a dynamic, fast-paced environment
- Flexible and adaptable working style. High level of ethics, values, integrity, and trust
Description
As an ACE Leader you are accountable for driving extraordinary business performance by influencing partner stores and regional management to deliver on business objectives. Training partner stores' staff on Apple products, services, and merchandising guidelines. Coaching partners' staff on delivering an exceptional Apple customer experience; delivering Apple quality demos and creating excitement about the Apple brand and products with partner staff and management. Facilitate implementation of marketing campaigns and incentive programs and provide insights about store effectiveness through high-quality reporting.
Identify regional opportunities and drive execution and build relationships at regional and stores level
Education & Experience
High school diploma required, college degree preferred