eCommerce CX Specialist - Mexico
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!
We are seeking a motivated eCommerce CX Specialist to join our growing business. You will drive performance of Apple products across our partners in Mexico. You are proactive, passionate about the digital world, and thrive in a fast paced, complex environment. This role will implement and monitor the compliance of Apple’s customer experience of eCommerce Retailers and Carriers in Mexico including search, content optimization, catalog set up, attach rates, and conversion campaigns. This role will partner with local sales and marketing teams to align on the best customer experience strategy to maximize Apple’s opportunities on partners' platform.
- Deliver an optimal Apple CX (customer experience) and closely monitor the buying journey for Apple’s products, focused on achieving higher PDP views, conversion and sales growth.
- Partner closely with Account executives to identify areas for improvement in the partners' online journey, from Search, PDP, Cart to Checkout, and to develop digital roadmap improvements to support Account plan and forecast.
- Run test and optimization experiences along the sales purchase funnel to implement global digital best practices and programs.
- Partner with marketing team to manage retail media advertising utilizing partner’s Retail media tools and capabilities.
- Responsible for the report of partner's Digital KPIs, web analytics and performance metrics.
- 7+ years of relevant experience driving customer experience and sales growth, preferably with category management responsibility.
- Experience in digital commerce, category manager or marketplace sales preferred.
- Experience managing external partners, driving negotiation and implementation of programs and business projects from concept to execution, to reporting and optimization.
- Strong problem solving skills to identify critical issues and opportunities, evaluate options and provide effective recommendations for sales growth.
- Analytical ability to transform key performance indicators (KPIs) into actionable insights.
- Proven understanding of eCommerce purchase funnel and CX data (click-through rate, page views, conversion rates, abandoned cart, etc.).
- English fluency required
- Experience with content optimization via UI/UX.
- Retail media capabilities experience is a plus.
- Bachelor's Degree or equivalent work experience