Channel Sales Program Manager
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In this role you will define the strategy and deploy POS programs with our key partners. . You will own these efforts across the different channel routes-to-market (Retailers, Carriers and Monobrand Reseller Partners), depending on top strategic priorities.
As a seasoned merchandising professional with several years of experience gained preferably in a retail environment, the Channel Sales Programs Manager will, in close coordination with the sales teams, plan and execute the deployment, the new product introduction, the maintenance and the interactive experience of the merchandising programs across multiple channels, ensuring quality, readiness and sustaining the perfect customer experience. The candidate will lead the the Point of Sales Operations team in Mexico, supporting sales strategies and priorities and working closely with key parties such as ALAC POS Operations team, In-store Tech, local field staff and sales, resellers HQ and external agencies.
Continuously maintain a well-rounded understanding of Mexico sales strategies to better support the country plans by leveraging POS experience and linked POS initiatives from installing new POS programs, ensuring the quality at POS at all times or rolling out our new products at our branded points of sales.
Lead discussions with key stakeholders to distill needs, priorities, risks and impacts associated with multiple POS projects.
You will understand that operational excellence requires clear direction, great organisation, and the ability to eliminate roadblocks. You will drive what matters and empower your team to reach their goals along the way while driving successfully the initiatives in the countries you are accountable for.
With a strong business acumen, you will provide direction to the regional and your local POS Ops team, building an understanding of how their roles contribute to the achievement of sales strategies.
- Define Mexico POS programs strategy (what programs with which partners, timings, budgets, etc) aligned to the county priorities
- Engage with partners (at all levels) to understand how their needs and our objectives can merge and develop the right initiatives (Negotiate the right POS spaces, influence the type of programs or merchandising needed, etc)
- Own and maximize the POS operations budget for the country
- Own the life cycle of programs from planning to installation, maintenance, new product introductions, refreshes, etc (create POS briefs, coordinate deployments or NPI logistics, etc)
- Discuss with partners new POS programs, maintenance needs, audits results and gain their support to implement whatever is needed to provide the best customer experience at POS
- Interact with vendors (RFI, get quotes and invoices, coordinate services, etc)
- Manage the Channel Sales Program Mexico team
- 8+ years of experience in sales operations, trade marketing or point of sales operations in the technology or luxury industry
- Well-rounded experience in business planning and strategy with proven implementation skills.
- Proven experience in POS programs management with channel partners, with strong awareness of internal and external objectives and the importance of brand and standards for the channel
- Honed interpersonal skills to quickly connect and build strong professional partnerships with internal and external partners (including C -Level)
- Excel Proficiency
- Fluency in English and Spanish required
- Exceptional ability to manage complex projects involving multiple teams/phases and conflicting interests
- Solid business knowledge to connect the dots among seemingly independent subjects and to challenge cross-functional teams and partners to achieve the desired results
- Foresight to anticipate risks and mobilize stakeholders to eliminate or minimize such risks in a timely manner
- Proactive with a strong problem-solving ability; mental agility to anticipate challenges and to quickly react
- Proactive in driving projects moving forward in an organized way while keeping stakeholders engaged to deliver.
- Exceptional analytical skills and obsessive attention to detail
- Ability to juggle projects with multiple stakeholders and to deliver with exceptional consistency and quality in every one of them
- Sharp and crisp verbal and written communications skills